Nicole Acquilano
Waterloo,United States
Summary
Highly motivated AMSALPN with the desire to take on new challenges. Dedicated, Hardworking with a strong work ethic, adaptability, and exceptional interpersonal skills with the knowledge of policies and procedures associated with interdisciplinary coordinated care. Adept at working effectively unsupervised and quickly mastering new skills. LPN with the ability to collaborate and communicate with a wide range of medical clinicians, works independently to set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Advanced experience and knowledge of the technical health care process and Ability to communicate professionally and effectively, with the ability to understand and use medical terminology.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Advances Medical Support Assistant
Canandaigua VA
Canandaigua, United States
03.2024 - Current
- Daily use of Gui, ICB, Vetext, Vetlink, CPRS, Vista/Blue screen
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Coordinated scheduling of follow-up appointments with primary care providers
- Accessed NYSIIS and RHIO for patient information if a release was present
- Records given to provider if requested and information added to CPRS
- Obtained incoming faxes and entered information in charts and/or gave to RN and provider for review, requested medical records from outside sources (Hospitals, Urgent cares, Doctor offices)
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, specialties, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Determined after speaking to patients what type of appointment they would need and scheduled
- Collaborated with medical staff on type, length, and reasoning for appointment
- Updated insurance information and demographics
- Maintain Hedis measures, prepare exam rooms, answer Secure messages and report to clinician or direct patient what the next step would be
- Monitored medication refills and placed in CPRS for review
- Communicated effectively with patients, family members, healthcare team members, and other medical staff regarding patient care plans or concerns
- Contacted patients for overdue appointments and follow up calls to ensure correct care
- Documented patient medical histories
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Communicated with patients with compassion while keeping medical information private
- Worked with social workers, physical therapists, and speech therapists to assess patient needs, plan, and adjust plans of care
- Answered patients' calls to determine how to assist
- Evaluated nursing intervention outcomes by conferring with other healthcare team members
- Prepared patients for examinations, tests or treatments and explained procedures
- Observed strict confidentiality and safeguarded all patient-related information.
Licensed Practical Nurse
Canandaigua VA
Canandaigua, United States
12.2022 - 03.2024
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Administered medications and treatments according to established protocols
- Coordinated scheduling of follow-up appointments with primary care providers
- Accessed NYSIIS and RHIO for patient information if a release was present
- Records given to provider if requested and information added to CPRS
- Obtained incoming faxes and entered information in charts and/or gave to RN and provider for review, requested medical records from outside sources (Hospitals, Urgent cares, Doctor offices)
- Women's Health Team- Assisted clinician with prepping exam rooms, chaperoning and labeling and delivery of samples
- Assisted with physical assessments, including vital signs and health history documentation
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, specialties, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Determined after speaking to patients what type of appointment they would need and transfer to MSA to schedule
- Collaborated with MSA on type, length, and reasoning for appointment
- Maintain Hedis measures, prepare exam rooms, answer Secure messages and report to clinician or direct patient what the next step would be
- Monitored medication refills and placed in CPRS for review
- Provided patient care in accordance with physicians' orders and nursing standards of practice
- Maintained a safe environment by following infection control policies and procedures
- Communicated effectively with patients, family members, healthcare team members, and other medical staff regarding patient care plans or concerns
- Contacted patients for overdue appointments and follow up calls to ensure correct care
- Performs EKG, In-House Controls and swabbing of COVID/RSV/FLU, gives vaccinations
- Documented patient medical histories, current symptoms, and vitals
- Administered prescribed medications, noting times and amounts on patients' charts
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Communicated with patients with compassion while keeping medical information private
- Worked with social workers, physical therapists, and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health
- Answered patients' calls to determine how to assist
- Evaluated nursing intervention outcomes by conferring with other healthcare team members
- Prepared patients for examinations, tests or treatments and explained procedures
- Performed triage to maximum team productivity and effectiveness
- Measured and recorded patient height, weight, and other vital signs
- Observed strict confidentiality and safeguarded all patient-related information
- Took temperatures or blood pressure, dressed wounds, and provided other basic patient care or treatments.
Licensed Practical Nurse
Rochester Regional Health
Rochester, United States
01.2021 - 08.2022
- Administered medications and treatments according to established protocols
- Performed physical assessments, including vital signs and health history documentation
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, nursing staff, MSA and office manager) to accomplish team goal
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
- This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns
- Knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
- Determined after speaking to patients what type of appointment they would need and transfer to MSA to schedule
- Collaborated with MSA on type, length, and reasoning for appointment
- Maintain Hedis measures, prepare exam rooms, Answer MyChart messages and report to clinician or direct patient what the next step would be
- Accessed NYSIIS and RHIO for patient information if a release was not present and information added to Chart
- Monitored medication refills and placed them in patient chart for provider review
- Provided patient care in accordance with physicians' orders and nursing standards of practice
- Maintained a safe environment by following infection control policies and procedures
- Communicated effectively with patients, family members, healthcare team members, and other medical staff regarding patient care plans or concerns
- Contacted patients for overdue appointments and follow up calls to ensure appropriate patient care
- Performs EKG, In-House Controls and swabbing of COVID/RSV/FLU, gives vaccinations, Glucose, urine collection and testing, Monitored control of freezers for Vaccinations.
Licensed Practical Nurse
FINGER LAKES HEALTH
Unknown, United States
08.2018 - 01.2021
- Knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support
- Patient care administrative functions include, but are not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, and rescheduling
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician
- Administered medications and treatments according to established protocols
- Assisted with physical assessments, including vital signs and health history documentation
- Scheduled patient when other appointments needed to be scheduled or rescheduled
- Provided patient care in accordance with physicians' orders and nursing standards of practice
- Maintained a safe environment by following infection control policies and procedures
- Communicated effectively with patients, family members, healthcare team members, and other medical staff regarding patient care plans or concerns
- Worked on getting approved prior authorizations when needed for CT scans, MRI and medication authorizations
- Performed EKGs, In-house controls, Swabbing COVID/FLU/RSV
- Monitored and recorded Vaccination Freezer temperatures
- Requested records medical records from doctor offices, specialties, schools, other states if new patient.
Licensed Practical Nurse
Thompson Health Urgent Care
Unknown, United States
03.2018 - 07.2018
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician
- Administered medications and treatments according to established protocols
- Provided patient care in accordance with physicians' orders and nursing standards of practice
- Maintained a safe environment by following infection control policies and procedures
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns
- Conducted regular rounds to assess the status of assigned patients
- Educated patients on disease prevention and management strategies for their individual conditions
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
- Adhered to facility policies and procedures while providing quality nursing care
- Collected and documented vital signs to track current patient conditions
- Ensured that all clinical documentation is accurate and up to date in the electronic medical record system
- Managed emergency situations promptly according to established protocols
- Provided emotional support to patients dealing with illness or injury related issues
- Coordinated scheduling of follow-up appointments with primary care providers
- Used sterile techniques to prepare patients for procedures
- Interviewed patients to obtain medical history.
Receptionist
Remedy Intelligent Staffing
Unknown, Unknown
10.2014 - 02.2015
- Scheduled and confirmed appointments
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Always provided excellent customer service while interacting with both internal and external customers
- Greeted visitors and provided them with assistance
- Scheduled appointments for clients, customers, and other visitors
- Answered and directed incoming calls using multi-line telephone system
- Updated and recorded customer or client information to maintain accounts
- Performed data entry tasks into various computer systems accurately and promptly
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Maintained an organized filing system of confidential client information in accordance with company policy
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Scheduled and confirmed appointments and meetings for management team
- Ensured that all necessary forms were completed accurately prior to submitting them for processing
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Manager
Family Video
Unknown, Unknown
11.2012 - 03.2014
- Monitored staff performance and addressed issues
- Developed and maintained scheduling systems to ensure efficient workflow
- Coached, mentored, and trained team members to improve their job performance
- Enforced customer service standards and resolved customer problems to uphold quality service
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Entered time and attendance logs in preparation for payroll
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Delegated work to staff, setting priorities and goals
- Organized special events such as conferences or training sessions for employees
- Conducted quality, timely performance feedback and performance appraisals
- Maintained adequate staffing to meet objectives within budget
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Recruited and hired qualified candidates to fill open positions
- Ensured compliance with all applicable laws, regulations, and industry standards
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Shift Supervisor
Rite Aid Pharmacy
Unknown, Unknown
06.2010 - 08.2012
- Provided on-the-job training to new staff members
- Communicated clearly with employees regarding job duties, expectations, and policies
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits
- Completed opening and closing duties to facilitate business operations
- Monitored staff performance to ensure quality standards were met
- Ensured all safety and sanitation regulations were met throughout the shift
- Assisted upper management with daily operations to meet standards of service and quality
- Conducted weekly inventory of supplies, equipment, and food items
- Coordinated shift workers for inventory receiving auditing and restocking
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing
- Monitored security and enforced loss prevention strategies during shift
- Taught staff upselling techniques to meet revenue targets
- Supervised and led employees to maintain productivity and customer service levels
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Assisted in the recruitment process by conducting interviews and making hiring decisions
- Created and implemented procedures for scheduling staff to ensure coverage of all shifts.
Job Coach
Unity Employment Services
Unknown, Unknown
11.2007 - 01.2010
- Provided crisis intervention services when needed by helping clients identify alternate solutions to difficult situations
- Assisted clients in developing personal goals related to behavioral changes
- Participated in team meetings to discuss client progress or concerns
- Developed strategies to improve communication between clients and their families or employers
- Attended workshops or seminars relevant to behavioral coaching methods
- Adhered to professional ethical standards set forth by local governing bodies
- Provided guidance, support, and feedback to clients on their progress
- Developed and implemented behavior modification plans for clients
- Provided advocacy services for clients who need assistance accessing community resources
- Conducted assessments of client behavior patterns to determine appropriate interventions
- Collaborated with other professionals such as psychiatrists, psychologists, social workers, and teachers to ensure the best possible care for clients
- Supported clients during transitions from one setting to another
- Maintained accurate records of client interactions including progress notes and incident reports
- Encouraged positive reinforcement techniques with family members and other significant persons in the client's life
- Created individualized treatment plans based on assessment results
- Traveled to work locations to provide hands-on training, direct supervision, and support to participants
- Engaged individuals receiving support through coaching, feedback, and skills development exercises
- Mentored program participants by answering questions and directing throughout work shift
- Reviewed intake, service plan and supported documentation to assist participants
- Screened referrals to identify program and service options
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette
- Managed load of multiple cases on consistent basis
- Helped individuals address disabilities and put together a career plan.
Education
in A.A.S Liberal Arts -
Finger Lakes Community College
Canandaigua, NY05.2026
in Nursing -
Wayne Finger Lakes Boces
Newark, NY08.2017
in Certified Nursing Assistant -
Wayne Finger Lakes BOCES Health Careers Program
Newark, NY08.2016
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Appointment Scheduling Expertise
- Continuous learning mindset
- Patient Scheduling
- Recordkeeping skills
- Data entry proficiency
- Medical Office Procedures
- Resourcefulness and Initiative
- Organizational Competence
- Customer Service
- Direct Patient Care
- Patient-focused care
- Maintaining confidentiality
- Electronic Health Records
- Clinical Documentation
- Insurance Verification
- Medical Terminology
- Complex Problem-Solving
Certification
BLS (RQI), 01/2024
Accomplishments
Outstanding Clinical Award Wayne Finger Lakes BOCES | August 2017
Volunteer Experience
T-Ball, 05/2023, 07/2023, I volunteer as assistant coach for my sons t-ball team through the YMCA
Timeline
Advances Medical Support Assistant
Canandaigua VA
03.2024 - Current
Licensed Practical Nurse
Canandaigua VA
12.2022 - 03.2024
Licensed Practical Nurse
Rochester Regional Health
01.2021 - 08.2022
Licensed Practical Nurse
FINGER LAKES HEALTH
08.2018 - 01.2021
Licensed Practical Nurse
Thompson Health Urgent Care
03.2018 - 07.2018
Receptionist
Remedy Intelligent Staffing
10.2014 - 02.2015
Manager
Family Video
11.2012 - 03.2014
Shift Supervisor
Rite Aid Pharmacy
06.2010 - 08.2012
Job Coach
Unity Employment Services
11.2007 - 01.2010
in A.A.S Liberal Arts -
Finger Lakes Community College
in Nursing -
Wayne Finger Lakes Boces
in Certified Nursing Assistant -
Wayne Finger Lakes BOCES Health Careers Program