Nicole A. Crawford
Liverpool,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Abel Personell/ Pennsylvania Ezpass
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained accuracy in license plate ID processing.
- Ensured alignment of account IDs with billing data.
Sandwich Artist
Mr. Umar Mahfooz
01.2019 - 08.2022
- Assemble personalized salads, sandwiches, and wraps based on orders.
- Prepared daily servings of meat and vegetables.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Collaborated effectively with colleagues for food preparation and sanitation.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Restocked and rotated stock in display case to mitigate stock loss.
Waitress
Mr. Sal
01.2019 - 03.2019
- Managed order intake.
- Delivered meals to patrons.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Greenwood High School
Millerstown, PA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Teamwork and collaboration
- Microsoft Excel and Word
Timeline
Customer Service Representative
Abel Personell/ Pennsylvania Ezpass
08.2022 - Current
Sandwich Artist
Mr. Umar Mahfooz
01.2019 - 08.2022
Waitress
Mr. Sal
01.2019 - 03.2019
High School Diploma -
Greenwood High School
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