Nicole Adams
Knightdale,NC
Summary
Proven track record in enhancing brand awareness and customer engagement, notably with M Squared Management. Skilled in staff training and problem-solving, adept at fostering team collaboration and achieving goals.
Overview
22
22
years of professional experience
Work History
Brand Ambassador/Operations/Guest Greeter
M Squared Management
11.2023 - 12.2023
- Increased brand awareness through event brand promotion for luxury brands at Bal Harbour pop up shops temporarily in Raleigh that was based out of Bal Harbour Luxury mall in Miami Florida.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing luxury shopping experience.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ways to enhance overall guest experience.
Product/Event Demonstrator
Crossmark
07.2010 - 08.2012
- Enhanced brand awareness with compelling presentations and demonstrations catered to target audiences.
- Maximized customer engagement by creating interactive demonstrations tailored to specific events and venues.
- Exceeded performance goals consistently by staying current on product knowledge and adapting demonstration techniques accordingly.
- Worked with team to achieve sales goals for products.
- Increased product sales through persuasive communication and highlighting key features during demonstrations.
- Maintained a clean and organized demonstration area, ensuring a positive impression on potential customers.
- Provided exceptional customer service, addressing questions and concerns promptly with accurate information.
Retail Merchandise Guest Experience Cast Member
Walt Disney World Company
04.2002 - 11.2009
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Trained new cast members of all ages in several locations at Magic Kingdom to adhere to all of the Disney ways to uphold.
Education
No Degree - General For One Year
Oakland Community College
Bloomfield Hills, MIHigh School Diploma -
Oxford High School
Oxford, MI06.1994
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Exceptional communication
- Goal-oriented mindset
- Staff Training
- Conflict resolution techniques
- Team Player
- Problem-Solving
- Critical Thinking
Timeline
Brand Ambassador/Operations/Guest Greeter
M Squared Management
11.2023 - 12.2023
Product/Event Demonstrator
Crossmark
07.2010 - 08.2012
Retail Merchandise Guest Experience Cast Member
Walt Disney World Company
04.2002 - 11.2009
No Degree - General For One Year
Oakland Community College
High School Diploma -
Oxford High School
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