Nicole Adams
Nampa,ID
Summary
Accomplished professional with a proven track record at Comfort Inn & Suites, excelling in customer service and problem-solving. Demonstrated expertise in sensitive information handling and guest relations, significantly enhancing customer satisfaction. Skilled in [software], with a commitment to maintaining high standards in hospitality services.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Comfort Inn & Suites
07.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Shuttle Driver
Comfort Inn & Suites
07.2019 - Current
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transported customers to and from [Location].
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Maintained a clean and comfortable vehicle for passengers, promoting a positive travel experience.
- Followed company policies and procedures and maintained compliance with standards.
Education
High School Diploma -
Centennial High School
Boise, ID05-1995
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Hospitality services
- Sensitive information handling
- Guest relations
- Document management
- Skilled in [software]
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Front Desk Representative (FDR) Certification - American Hotel & Lodging Educational Institute.
- Professional Telephone Skills Certification – Phone Pro.
Timeline
Front Desk Receptionist
Comfort Inn & Suites
07.2019 - Current
Shuttle Driver
Comfort Inn & Suites
07.2019 - Current
- Microsoft Office Specialist (MOS) - Microsoft.
- Front Desk Representative (FDR) Certification - American Hotel & Lodging Educational Institute.
- Professional Telephone Skills Certification – Phone Pro.
High School Diploma -
Centennial High School
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