Summary

Overview

Work History

Education

Skills

Additional Experience

Timeline

NICOLE ADAMS

Mishawaka,IN

Summary

Profit-oriented and results-driven Senior-level Account Executive with comprehensive and progressive industry experience and a proven record of optimizing efficiency and profitability through the delivery of value-added systems, programs, and procedures. Recognized for capacity to work autonomously as well as collaboratively, function in a dynamic and changing environment, and interact effectively with all levels of support staff and management. Impressive track record of creating employee policies and programs to suit specific needs; providing training, coaching, and mentoring to personnel in alignment with business objectives. Proactively resolve issues, easily grasp and apply new ideas, concepts, methods, and technologies, and meet and exceed challenging goals and objectives. Superior interpersonal, organizational, analytical, investigative, and problem-solving skills.

Overview

years of professional experience

Work History

Inside Sales Customer Service

TruGreen Lawn Care

07.2024 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.

Small Business Territory Manager

ADT Security Services

12.2016 - 09.2024

Overview: Handpicked to negotiate prices, terms of sales, and service agreements. Liaise between customer service team and sales teams to foster client relationships. Maintain a central database of key contacts. Curate proposals for new and recurrent customer business transactions. Recognized as a member of the Leadership Award for Top Tier Performance.
Career Benchmarks
Executed strategies and initiatives for increasing sales volume to over $180,000 in Northern Indiana Territory.
Achieved a 95% client retention rate by consistently meeting with an average of 6 clients weekly.
Aligned the organization for growth by managing a portfolio of 50 accounts, totaling $65,000 in sales.
Coordinated 35 prospective and existing customers weekly to discuss new products and services.
Leveraged experience and comprehensive knowledge to drive sales achievement, plan and deliver all current and future activities networking with clients.

Billing Specialist

Liberty Mutual Insurance

08.2015 - 11.2016

Overview: Investigated and resolved customer inquiries and complaints in an empathetic and timely manner. Coordinated various customer service duties to efficiently resolve customer issues quickly.
Career Benchmarks
Executed administrative duties, including answering an average of 300+ calls daily, addressing customer inquiries, resolving problems, and communicating new product information.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Leveraged superior customer service experience to address customer concerns, demonstrate empathy and resolve problems quickly.

Field Specialist

Comcast Cable

03.2012 - 06.2015

Overview: Designated to develop strategic brand building events to expand the current product portfolio. Attended monthly sales meetings and quarterly sales training. Created sales contacts with on-premise and off-premise accounts. Prioritized tasks and projects to meet tight deadlines. Boosted product portfolios by organizing strategic brand development events.
Career Benchmarks
Influenced customer satisfaction score by 50% by selecting the correct products based on customers’ needs, product specifications, and applicable regulations.
Impact driving force behind the curation of sales contracts for orders obtained and submitted orders for processing.
Increased customer base by utilizing residential directories and following leads from existing clients to identify prospective customers.
Fueled business development opportunities by adding 672 accounts in Michiana Territory, resulting in an increased sales volume.

Comedienne/Event Host

Laugh Out Loud/ VA Management

03.2009 - 01.2012

Overview: Assigned to sing and dance during dramatic and comedic performances. Portrayed a variety of emotions using facial expressions, body movements, and gestures. Developed a successful working relationship with VA Management.
Career Benchmarks
Earned the privilege of performing alongside high-profile actors, including Joe Tory and Thea Vidale.
Demonstrated outstanding expertise as a voice-over artist, landing voice-over and speaking roles in over 100 radio ads.
Performed scripted educational and entertaining improvisational pieces to audiences of all ages.
Collaborated with other voice artists, online radio personalities, produces, and directors to improve overall production value and ensure target audience satisfaction.

Administrative Assistant/ Bidding Associate

Genesis Facility Management

10.2007 - 10.2008

Overview: Selected to perform account receivable functions, including invoicing, researching charge-backs, discrepancies, and reconciliations. Supervised inventory and office supply purchases.
Played an instrumental role in reducing overhead by embracing more responsibilities with creative and administrative projects.
Composed and drafted all outgoing reports and correspondence for managers and generated reports and proposals.
Developed and updated spreadsheets, proofread, and edited documents.
Coordinated invoicing for accounts receivable and payable; processed checks, prepared and made deposits, and generated and compared budgets.