Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Training
Generic

NICOLE A. ELLIS

Sterling

Summary

Community-focused professional well-versed in providing essential support and resources to diverse populations. Proven ability to develop and implement community programs that address specific needs, with a keen focus on collaboration and achieving measurable results. Known for reliability and adaptability in dynamic environments.

Experienced with community engagement and support strategies, aiding in the development and execution of impactful community programs. Utilizes effective communication and empathy to connect with diverse individuals and groups. Knowledge of conflict resolution and resource coordination to support community well-being.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Support Specialist I

PRS, Inc. BS, QMHP A/C
01.2020 - 09.2022
  • Assessed stage of treatment, stage of change, skills, and abilities of clients and engaged clients in skills-building activities that focus on recovery, community integration, and wellness.
  • Carried caseload for mental health skill building and provides coordination of care for each person on caseload as determined by program needs.
  • Provided input for prior authorizations for skill-building services, and annual Needs Assessment and develops a person-centered Individual Recovery Plan for each person on caseload.
  • Completed Log notes, Weekly Progress notes, and a Quarterly Review of barriers encountered and/or progress made on objectives embedded in the person-centered Recovery Plan for each person on caseload and modifies objectives and/or interventions promptly.
  • Provided individualized education and skills teaching to include Illness Management, supportive counseling, and crisis intervention to persons served.
  • Assisted clients to make informed decisions about recovery from mental illnesses and co-occurring disorders.
  • Routinely liaison and collaborate with other care providers and/or treatment teams, monthly with documentation of collaboration with case managers and documentation of collaboration with medical providers every six months.
  • Maintained electronic health records (EHR) as required by CARF, Licensure and Medicaid.
  • Completed clinical documentation within 24 hours of service delivery per Medicaid Regulations.
  • Met billing targets as set by the organization.
  • Demonstrated flexibility in performance of duties and/or other duties as assigned.
  • Represented staff in agency and/or community-based workgroups to enhance services provided within and related to mental health support services for the target population, as designated by the supervisor.

Community Based Counselor II

National Counseling Group, BS, QMHP A/C
12.2018 - 01.2020
  • Collaborates with community and referring agencies; providing reports, documentation and attends meetings when needed.
  • Works cooperatively and collaboratively with parents and other professional service providers as required documenting all service activity.
  • Develops and implement individual service plans for assigned cases in coordination with individual and family participation.
  • Attends and actively participates in supervision and monthly meetings, providing accurate and timely reports to supervisors and management.
  • Provides behavior support service and makes appropriate interventions.
  • Demonstrates effective communication and support skills to individuals and their families.
  • Participates in situational crisis interventions with mental health services that entail individual and family counseling, life skills activities, crisis intervention, behavior management and case management providing support as necessary.
  • Provides counseling services to children and adults with mental illnesses that span the DSM V.
  • Develops treatment plans, executes therapeutic interventions and connects clients to community resources to assist them in all aspects of life.

Direct Care Professional, BS, QMHP A/C

Health Connect America
11.2018 - 01.2020
  • Assist in the development of the treatment plan with individual and family participation.
  • Attend and actively participate in supervision meetings.
  • Provide behavior support services and make appropriate interventions.
  • Demonstrate effective communication and support skills to individuals and their families.

In-School Restriction Teacher

Loudoun County Public Schools
04.2016 - 12.2018
  • Provide supervision, review procedures, and expectations with each student.
  • Maintain quiet/calm atmosphere in classroom while students work.
  • Work with students to reflect on their behavior and complete their schoolwork in an isolated area.
  • Provide students with options to cope better in negative situations arising in the classroom, school, and home environment.

Mental Health/Intensive Home Worker B.S, QMHP C

Therapeutic Alliance LLC
06.2016 - 11.2018
  • Works with children and families in the family home and the community, providing behavioral services using ABA principles on an intensive basis.
  • Assists parents and children in practicing effective communication, problem-solving, and anger management techniques in their daily lives.
  • Participates in wraparound team meetings in an ongoing effort to enlist existing supports and identify problem areas and needs, strategies, and service objectives.
  • Implements Individualized Treatment Plans (ITPs) under the direction of the Program Managers and Licensed Clinical Supervisor.

Direct Care Program Staff

Loudoun County Youth Shelter
01.2015 - 04.2016
  • Assist in developing treatment and service plans, administering medications.
  • Facilitate group sessions.
  • Perform physical intervention, in the event of a youth crisis.
  • Prepare summaries of interactions and objective behavioral observations.

CASA Leader

Loudoun County Government
10.2014 - 01.2015
  • Assisted with planning and implementing snacks, homework time, special projects, and indoor/outdoor games for children in grades K-5.
  • Planned indoor/outdoor curricular activities for the program.
  • Ensured appropriate supervision of children and notified supervisor of unusual problems.
  • Monitored children's physical condition and reported any medical needs to supervisor.

Family Teacher Assistant

Great Oaks Village Group Home
03.2014 - 09.2014
  • Developed and implemented strategies to address behavioral problems.
  • Implemented safety & security with supervision of children at all times and notifies supervisors of unusual problems which may arise.
  • Monitored children's physical condition, administered medications, and reported medical needs to supervisor to ensure proper attention and documentation.
  • Transported children to and from scheduled activities and appointments.

Paraprofessional, EBD

Seminole County Public Schools
08.2011 - 03.2014
  • Assisted students with academics and identified with Emotionally/Behavioral Disability (EBD) from ages 12 to age 22.
  • Responsible for record-keeping and clerical functions (e.g. student files, checking papers, attendance, daily logs, data recording, etc.)
  • Implemented and monitored behavior program.
  • Prepared students for mainstream education, life, and behavioral skills needed to meet the demands of daily life activities and/or a job.

Behavior Technician

Behavioral Associates of Central Florida
07.2010 - 09.2011
  • Carried out skill acquisition and behavior reduction programs as written and scheduled.
  • Communicated with supervisor and parents regarding progress plan.
  • Recorded and graphed data on client’s responses.
  • Ensured necessary materials were provided for work sessions.

Education

Master of Science - Clinical Mental Health Counseling

Grand Canyon University
10.2025

Bachelor of Science - Psychology

Kaplan University
01.2016

Skills

  • Mental health technician
  • Conflict resolution strategies
  • Regulatory compliance oversight
  • Strategic partnership development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.
  • Documented and resolved several issues, which led to positive results.
  • Collaborated with a team of 3-5 in the development of Bloom's full-service florist.

Certification

  • Administration of Medication for Adult Day Care & Children Residential 2015-04
  • CPR/First Aid/Bloodborne Pathogens 2020-06
  • Disaster/Emergency Response 2014-06
  • Handle w/Care & Behavior Intervention 2019-06
  • HIPPA 2019-09
  • Professional Crisis Management 2014-08
  • QMHP A/C 2022-06
  • Trauma Informed Care 2019-06

Languages

English
Professional Working

Timeline

Community Support Specialist I

PRS, Inc. BS, QMHP A/C
01.2020 - 09.2022

Community Based Counselor II

National Counseling Group, BS, QMHP A/C
12.2018 - 01.2020

Direct Care Professional, BS, QMHP A/C

Health Connect America
11.2018 - 01.2020

Mental Health/Intensive Home Worker B.S, QMHP C

Therapeutic Alliance LLC
06.2016 - 11.2018

In-School Restriction Teacher

Loudoun County Public Schools
04.2016 - 12.2018

Direct Care Program Staff

Loudoun County Youth Shelter
01.2015 - 04.2016

CASA Leader

Loudoun County Government
10.2014 - 01.2015

Family Teacher Assistant

Great Oaks Village Group Home
03.2014 - 09.2014

Paraprofessional, EBD

Seminole County Public Schools
08.2011 - 03.2014

Behavior Technician

Behavioral Associates of Central Florida
07.2010 - 09.2011

Bachelor of Science - Psychology

Kaplan University

Master of Science - Clinical Mental Health Counseling

Grand Canyon University

Training

  • Functional analysis & treatment of severe behavior disorders Brian Iwata, Ph.D. 2007-11
  • Verbal Behavior 2006-05
  • ABA Fundamentals 2006-04
  • Professional Ethics 2015-03
  • Cultural Diversity 2015-04
  • Abuse Reporting 2015-03

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