NICOLE A. FRU
Locust Grove,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environments, utilizing excellent client/patient relations and service satisfaction. Proficient in job execution with a proven track record of success in compliance, office administration, and leadership. Strategic and creative thinker with a solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating, and communicating with clients. Results-oriented professional with a proven capacity to manage and coordinate operations and administrative support using initiative, resourcefulness, and good judgment. Performance-driven team player with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lifestyle Consultant
American Express
- Demonstrates solid knowledge of the financial products and services offered by American Express including home equity loans, Certificates of Deposit, savings, checking, and other types of accounts, as well as insurance offerings
- Account management for clients to ensure that their investments align with their financial objectives and suitability
- Collects customer financial information, analyzes needs, identifies objectives and makes investment recommendations through our financial planning process
- Generation of financial analysis reports and financial management proposals including strategy implementation
- Responsible for managing and training new and existing workforce in areas of work quality, company process and procedures
- Participates in calling on prospective consumers with each sales consultant to provide additional sales training/support assistance in closing the sale/saving a case or with clients needing additional services
- Develops high net worth clients and business relationships through cold calling, quantitative analysis of financial investments to minimize risk via portfolio
- Performs budget variance analysis and year-end forecasting for senior management and each business unit within Document Services
Director
Transitional Living Facility
- Led and participated in the creation of communication strategies that meet client objectives, created and assisted clients in digital communication strategies to increase client brand awareness across social platforms
- Implemented internal and external communications for multicultural/diverse campaigns to effectively communicate the clients' messaging
- Monitored social media and online news for industry trends and applications that appropriately fit each client
- Implemented strategic public participation and community outreach plans via identifying objectives, activities, timeline, and evaluation criteria
- Required to meet annual quota of supplement sales. Sales have progressively increased an average of 10% annually, highest grossing executive in company
- Reviewed dormant accounts by re-establishing relationships with key decision-makers
- Provided support of placement of candidates to fill large demand that was created by an influx of new clients
- Developed customer relationships and delivered customer service and product excellence and developed strategic customized plans and solutions to achieve target goals utilizing data and CRM tools
Registered Behavior Technician
ZOe ABA
05.2023 - 04.2024
- Implemented individualized behavior intervention plans for clients, enhancing skill acquisition and reducing maladaptive behaviors.
- Collaborated with multidisciplinary teams to assess client progress and modify treatment strategies effectively.
- Conducted direct one-on-one therapy sessions, fostering a supportive environment for learning and growth.
- Documented client progress meticulously, ensuring compliance with regulatory standards and facilitating effective communication among team members.
Unit Support Assistant
LA County DHS
03.2015 - 10.2015
- Provided supportive care to inpatients on medical, surgical, telemetry units. Assisted nursing staff as well as physicians with patient care, movement and management as well as unit operations and administrative duties
- Managed patient throughput by monitoring discharges, new patient assignments and admissions
- Direct patient care through activities of daily living, intake and output recordings, vital signs, and blood glucose monitoring
- Training and education of new unit assistant employees to include, evaluating student internships, which measure competency of core standards, policies, and procedures
- Received routine patient complements as well as have received formal hospital performance recognitions from the Chief Nursing Officer
- Prepared existing charts for auditors, established patient record by preparing and managing charts and completing patient identification information
- Responsible for reaching out to different departments for maintenance issues, technical support, housekeeping, and transportation
- Received and answered telephone calls with proper conduct and etiquette. Observed HIPAA for the protection of patient privacy. Disassemble patient charts when discharge orders are written by the doctors
CNA
Coastal Home Care
01.2011 - 01.2012
- Cared for individuals with dementia, Alzheimer’s disease, physical disability, those undergoing post-operative recovery and convalescents
- Took and recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar
- Monitored patients' intake of oral medications as directed by physician or nurse, and made notation of time and amount given. Cleaned rooms, made beds, and attended to patients' comfort and cleanliness
- Turned bedfast patients to avoid bedsores or gave enemas, douches, massages, alcohol rubs and compresses
- Prepared and served food or fed patients needing assistance, and recorded food or liquid intake and output
- Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it
Office Assistant/Front Desk Receptionist
US Army Marshall Heights C.Y.S.
01.2006 - 01.2010
Education
Peer Employment Training Certificate -
Recovery Opportunity Center
Counseling: Mental Health Advocate/Peer Support Specialist
09.2014
C.N.A. - undefined
Antelope Valley Care Center
01.2005
Master Cosmetologist - undefined
Virginia College
01.2013
Associate of Applied Science - Allied Health
Southern Crescent Technical College
Griffin, GA05-2025
No Degree - Phlebotomy
Southern Crescent Technical College
Griffin, GA05-2025
Skills
- Proficient in Microsoft Office
- Clinical/Surgery Operations
- Medical Terminology
- Patient scheduling
- HIPAA/OSHA Compliance
- Blood collection expertise
- Reports/Documentation
- Results-driven execution
- Customer Focused
- Communications Skills
- Time Management
- Attention to Detail
- Interpersonal Skills
- Administrative
- Critical Thinker
- Problem Resolution
- Team Management
- Patient Care
- Process Improvement
- Quality Assurance
- Leadership
Certification
Registered Phlebotomy Technician- Will sit for AMT boards August 2025
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Registered Behavior Technician
ZOe ABA
05.2023 - 04.2024
Unit Support Assistant
LA County DHS
03.2015 - 10.2015
CNA
Coastal Home Care
01.2011 - 01.2012
Office Assistant/Front Desk Receptionist
US Army Marshall Heights C.Y.S.
01.2006 - 01.2010
Lifestyle Consultant
American Express
Director
Transitional Living Facility
Counseling: Mental Health Advocate/Peer Support Specialist
C.N.A. - undefined
Antelope Valley Care Center
Master Cosmetologist - undefined
Virginia College
Peer Employment Training Certificate -
Recovery Opportunity Center
Associate of Applied Science - Allied Health
Southern Crescent Technical College
No Degree - Phlebotomy
Southern Crescent Technical College
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