NICOLE AL-ALAM

University of Michigan Health Sparrow, McLaren Greater Lansing (Medical-Surgical, Pediatrics, Obstetrics, Community Health, Long Term Care, Behavioral Health)

• Helped customers choose flooring materials based on style and budget.
• Explained product features in a way customers could understand.
• Built trust with clients through honest recommendations and clear communication.
• Stayed familiar with inventory, pricing, and vendor options to guide customer decisions.
• Handled payments, invoices, and scheduling.

• Assisted members with applications for auto, personal, and home loans while explaining terms in a clear, supportive way.
• Reviewed financial documents, verified information, and ensured applications were complete and accurate.
• Evaluated credit reports and helped members understand their options based on eligibility.
• Managed multiple applications at once while staying organized and meeting deadlines.
• Worked closely with underwriting and branch staff to move loans through the approval process smoothly.