Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success through both collaborative and independent tasks as desired to achieve positive results. Ready to tackle new challenges and advance organizational objectives with reliability, dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Self Storage Manager
DMA Investment. LLC, DBA AGR Self Storage
07.2015 - 08.2024
Updated facility pricing structures based on market trends and competitive analysis findings.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed, hired and trained employees.
Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with tenants, and updated unit records.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Elevated and maintained safety conditions and standards in facility with measures to safeguard customer belongings.
Cross-trained in various maintenance roles, and performed regular facility inspections .
Accurately maintained lease payments records, and processed invoices, reimbursements, and statements.
Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Self Storage Manager/ On-site
James O'Neill & Co. DBA U-Stor-It
08.2005 - 04.2015
Many of the same tasks as above.
Managed daily operations of self-storage facility, ensuring smooth customer interactions and facility maintenance.
Oversaw tenant Leases, payments, and documentation for accurate records and reconciliations.
Upheld high standards of professionalism while interacting with diverse clientele in a fast-paced environment.
Improved facility security with regular inspections and equipment maintenance.
Ensured smooth lease acquirement by effectively managing the waitlist, and communicating with potential tenants through phone, or email.
Perform tasks independently and as part of a team.
Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Lawfully implemented the required steps of Public Sales to reduce default accounts.
Assistant to TA Program Office Manager
Michigan State University
06.2009 - 01.2012
Maintained organized filing systems for easy access to important documents.
Assisted with data entry and management, contributing to accurate record-keeping.
Improved office communication by managing email correspondence and phone calls.
Prepared meeting, teaching, orientation materials and agendas for effective TA's and instructors.
Managed inventory of office supplies to ensure availability and prevent shortages.
Gallery Associate Employment
Rose Ilona Gallery & Arianna Gallery
06.2001 - 06.2008
Enhancing visitor experience by maintaining a welcoming and uplifting impression.
Providing detailed information about artworks and highlighting featured artists.
Facilitated sales between artists and collectors.
Safely handling works for shipping throughout the US.
Product intake and processing.
Education
Associate of Arts - Studio Arts (Sculpture)
Oakland Community College
Farmington Hills
Skills
Customer focused
Data Entry
Sales proficiency
Lease & contract procurement
Accounts receivable/payable
Facility care & maintenance
Word & Excel Competent
Quickbooks Competent
Reconciling accounts
Coordinating payroll
Footnote:
Relocated to Washington in 2024.
Timeline
Self Storage Manager
DMA Investment. LLC, DBA AGR Self Storage
07.2015 - 08.2024
Assistant to TA Program Office Manager
Michigan State University
06.2009 - 01.2012
Self Storage Manager/ On-site
James O'Neill & Co. DBA U-Stor-It
08.2005 - 04.2015
Gallery Associate Employment
Rose Ilona Gallery & Arianna Gallery
06.2001 - 06.2008
Associate of Arts - Studio Arts (Sculpture)
Oakland Community College
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