Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Nicole Alexander

Cherokee Village,AR

Summary

Enthusiastic individual with knowledge in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

9
9
years of professional experience

Work History

Sales Associate

New Beginning Pregnancy Help Center
Ash Flat, AR
12.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Educated associates on market trends and stayed up-to-date on forecasts.

Server

Rebel Time Out
Hardy, AR
01.2019 - 11.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Drive Thru Cashier

KFC
West Plains, MO
02.2014 - 10.2016
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

NVG FLight Ops Admin Assistant

Air Evac
West Plains, MO
08.2010 - 11.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Created PowerPoint presentations for Pilot flights.
  • Administered NVG testing for Pilot and Med Crews.

Education

Associate of Arts - General

Ozarka College
Melbourne, AR
05.2009

Skills

  • Self-Checkout Assistance
  • Cash Handling
  • POS System Operations
  • Store Opening and Closing
  • Policy and Procedure Adherence
  • Verbal and Written Communication
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Multi-Line Telephone Systems
  • Computers and Technology
  • Strong Organizational Skills
  • Document and File Management

Timeline

Sales Associate

New Beginning Pregnancy Help Center
12.2019 - Current

Server

Rebel Time Out
01.2019 - 11.2019

Drive Thru Cashier

KFC
02.2014 - 10.2016

NVG FLight Ops Admin Assistant

Air Evac
08.2010 - 11.2013

Associate of Arts - General

Ozarka College

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Nicole Alexander