Nicole Allen
Phoenix,AZ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Center Director
Mathnasium Learning Center
Phoenix, AZ
03.2023 - 04.2024
- Assisted in developing strategies to increase revenue streams for the center.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Developed and deepened relationships with center children and families.
- Assessed student needs in order to develop appropriate learning plans for each student.
- Organized workshops and seminars for tutors to enhance their skillsets.
Assistant Manager
Macy's Department Store
Chandler, Arizona
09.2021 - 03.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
Sales Team Supervisor
AT&T Call Center
Brookfield, Wisconsin
08.2002 - 01.2020
- Coordinated daily workflow of the sales team to ensure maximum efficiency.
- Created weekly and monthly reports on key performance indicators for management review.
- Resolved customer service issues or escalated them as necessary.
- Provided coaching and mentoring support to team members in order to maximize their potential.
- Conducted regular meetings with staff to review progress and discuss objectives.
Education
Bachelor of Arts - Business
Milwaukee Area Technical College
Milwaukee, WI05-2017
Skills
- Training and coaching
- Student and family relations
- Staff evaluations
- Classroom oversight
- Strategic Planning
- Student assessment
- Team Development
- Strong analytical skills
- Performance Management
- Time management abilities
- Call Monitoring
- Leadership Development
- Written Communication
Certification
A+ Certification
Certified Life Coach
Timeline
Center Director
Mathnasium Learning Center
03.2023 - 04.2024
Assistant Manager
Macy's Department Store
09.2021 - 03.2023
Sales Team Supervisor
AT&T Call Center
08.2002 - 01.2020
Bachelor of Arts - Business
Milwaukee Area Technical College
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