Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Allen

Cortland

Summary

Dedicated and professional individual with a strong reputation for organizational skills and adaptability in fast-paced environments. Expertise in administrative support, including data entry and document preparation, contributes to operational efficiency. Strong interpersonal skills are instrumental in fostering positive relationships with clients and colleagues, while a commitment to team success ensures exceptional results with minimal oversight. Proven track record in managing front desk responsibilities, providing excellent customer service, and efficient administrative support. Recognized for teamwork, adaptability, and strong communication skills that contribute to a positive and organized workplace.

Overview

28
28
years of professional experience

Work History

Administrative Assistant II

SUNY Cortland
06.2024 - Current

Human Resources

  • Performed clerical tasks to support human resources team.
  • Generate and distribute contract letters for new and returning faculty and staff.
  • Generate job postings and hiring proposals through the People Admin Applicant Tracking System.
  • Bulk notifications through mail merge.
  • Supported human resources initiatives such as hiring interviews, training sessions, or disciplinary actions when necessary.
  • Configured hardware, devices, and software to set up work stations for employees.


Office Management

  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Human Resources Office calendar maintenance
  • Coordinate mailings by sorting and preparing packages for courier or postal shipping.
  • Answered customer inquiries regarding company products and services.
  • Directed incoming calls to appropriate departments or personnel.
  • Maintained office supplies inventory through regular stock assessments.
  • Greeted visitors, providing general company information and assistance.
  • Organized travel arrangements and distributed details to relevant personnel.
  • Developed systematic filing systems for physical and electronic documents, ensuring confidentiality.
  • Scheduled appointments between clients, customers, and internal staff members.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Diagnosed and troubleshot hardware, software and network issues.

Administrative Assistant I

SUNY Cortland
10.2021 - 06.2024
  • Researched best practices for student support services to inform development of effective strategies.
  • Delivered administrative assistance to faculty, improving support processes related to teaching duties.
  • Designed questionnaires and data input sheets to facilitate data collection efforts.
  • Provided technical support for educational technologies, ensuring staff proficiency.
  • Created Microsoft Excel spreadsheets for comprehensive record-keeping and reporting tasks.
  • Coordinated mailings by efficiently sorting and preparing shipments via various methods.
  • Maintained current databases with relevant information to support operations.
  • Psychology Department

Office Assistant

SUNY Cortland
05.2020 - 10.2021
  • Coordinated administrative, customer, clerical, and office support for accounts payable by overseeing payment completion and expense management through meticulous processing, verification, and reconciliation of invoices/vouchers per established policies and procedures in an efficient, timely, and accurate manner.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
  • Identified areas where operational efficiencies can be improved in the accounts payable process.
  • Provided end-user support including training on basic computer skills.
  • Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
  • Purchasing and Accounts Payable Office

Interim Administrative Assistant

SUNY Cortland
10.2018 - 05.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Facilitates the arrangement of meetings for the: Institutional Review Board (IRB), College Research Committee (CRC), Professional Development Committee (PDC), Research Foundation (RF), and University College Research Council (UCRC).
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Research and Sponsored Programs Office

Interim Administrative Assistant

SUNY Cortland
11.2017 - 10.2018
  • Provided administrative support and served as a receptionist for the Director of SUNY Cortland Disability Resources Office. Also provided administrative support for Testing Administration Services, Substance Abuse Prevention & Education, Health Promotion and back-up for Counseling and Wellness Services.
  • Managed database systems containing customer contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Scheduled appointments between clients and customers and internal staff members.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed calendars by scheduling appointments, conferences, teleconferences.
  • Disability Resources Office/Counseling and Wellness

Various
10.1997 - 11.2017
  • Stylist - Cost Cutters, Cutting Crew, Cortland & Ithaca, NY
  • Customer Service Professional - H & R Block, Cortland, NY
  • Bartender - American Legion, The Gable Inn, Elks Lodge, Cortland, NY
  • Teaching Assistant - OCM Boces, Cortland, NY
  • Cashier - Hess Gas Station, Video Circus, Wilson Farms, Cortland NY

Education

Business Administration - Industrial Organizational Psychology

Southern New Hampshire University
Hooksett, NH
06.2025

Skills

  • Proficient in calendar management using Microsoft Outlook
  • Skilled in Microsoft productivity applications
  • Expert in administrative assistance
  • Efficient data entry
  • Analytical problem solving
  • Task management expertise
  • Service excellence
  • Experienced with digital tools

Timeline

Administrative Assistant II

SUNY Cortland
06.2024 - Current

Administrative Assistant I

SUNY Cortland
10.2021 - 06.2024

Office Assistant

SUNY Cortland
05.2020 - 10.2021

Interim Administrative Assistant

SUNY Cortland
10.2018 - 05.2020

Interim Administrative Assistant

SUNY Cortland
11.2017 - 10.2018

Various
10.1997 - 11.2017

Business Administration - Industrial Organizational Psychology

Southern New Hampshire University