Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Nicole Altis

Guyton,GA

Summary

Business professional with excellent interpersonal and reasoning skills. Knowledgeable in business analysis, Microsoft Office, supervision, team building, and training. Skilled in optimizing financial processes and leading teams to exceed corporate goals through innovative strategies and efficient resource allocation. Proven track record of enhancing operational efficiency and financial health within diverse organizations. Demonstrated ability to analyze complex financial data and recommend actionable solutions that drive growth and profitability.

Overview

21
21
years of professional experience

Work History

Site Manager

i9Sports
09.2023 - Current
  • As a Site Manager at i9Sports, I successfully solved problems and resolved conflicts for staff, parents, and children in the program
  • I minimized issues by implementing procedures that coincided with i9Sports codes of ethics, leading to a 50% increase in satisfaction from the previous season’s 0%
  • As a Site Manager, I supervise the entire site of sports coordinators, referees, coaches, and other staff
  • I have successfully maintained staff retention, demonstrating my ability to train and provide leadership in different departments
  • Set up site areas to accommodate each sport, soccer, flag football, and t-ball, reducing set-up time by 10%
  • Record and report payroll hours for employees

Senior Billing Analyst

Verizon Business
05.2005 - 09.2024
  • Over the nineteen years of the contract period, maintaining a 99.95% billing accuracy on government contracts, billing $10M monthly, and another entity billing over $10B monthly has resulted in customer satisfaction by 95% from previous analysts
  • Worked remotely for over 15 years with little supervision and maintained productivity
  • This gives me the advantage of building trust and establishing a proactive approach to my duties
  • Train and supervise employees in account management processes, reconcile the disconnecting services, and build solid remote relationships with team members through communication, collaboration, and virtual meetings
  • Set up customer proposals for service promptly to ensure service within the service period of request
  • Account receivable and payable management involves verifying purchase orders and pricing agreements and promptly setting up customer proposals for service to ensure service within the service period of request and resolutions within the 30-day SLA
  • High communication skills corresponding to officials for compliance, assisting coworkers with their communication skills, and training in presentation and leadership communication
  • Created and presented training plans for analytical processes and procedures that led the entire billing team to implement this procedure for all their government customers

Reconciliation Analyst

Reconciliation Analyst
Manassas, VA
05.2004 - 08.2004
  • Reviewed and reconciled daily cash activities to ensure the accuracy of financial records.
  • Developed and implemented procedures for the reconciliation process to ensure timely completion of monthly reconciliations.
  • Prepared journal entries to record, adjust, and reconcile transactions in the accounting system.
  • Assisted with month-end close processes by preparing various reconciliations, including balance sheet accounts.
  • Prepared audit schedules requested by external auditors related to reconciliations, accruals, and prepaid expenses.
  • Conducted extensive research into customer accounts as needed to resolve outstanding issues.
  • During the first month of operation of the Access database, we reduced outage costs by almost $14,000. In the second month, the reduction report showed a significant improvement, with costs reduced by $52,000.

Accounting Technician

Volt Services Group
Manassas, VA
07.2003 - 05.2004
  • Supported four branches in managing payroll issues, including entering T/Cs, researching T/C and checks, correcting errors, distributing invoices to clients, and auditing timecards, demonstrating my competence in this critical area of finance.
  • Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
  • Maintained financial records, including accounts receivable and payable and general ledger.
  • Generated reports for management review using accounting software programs such as QuickBooks.
  • Conducted month-end closing activities, including journal entries and account reconciliation.
  • Provided support for internal and external audits by preparing requested documentation.
  • Resolved customer inquiries related to billing issues or payment status updates.
  • Developed procedures for maintaining accurate records of transactions in accordance with GAAP principles.
  • Processed payroll information accurately and timely for employees according to established policies.
  • Completed special projects as assigned by senior leadership team members.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.

Education

Master of Science - Industrial and Organizational Psychology

Southern New Hampshire University

Bachelor of Arts - Business Administration

Walden University

Associates - Accounting

Savannah Technical College

Skills

  • Multitasking and Organization
  • Budget Development
  • Procedures Development
  • Inventory Management
  • Data Analysis
  • Site Inspection and Management
  • Problem-Solving
  • Team Leadership
  • Process Improvement
  • Budgeting and Cost Savings
  • Business Administration
  • Verbal and written communication

Affiliations

  • Member of the National Honor Society
  • The National Society of Leadership and Success
  • Psychology Club at Southern New Hampshire University
  • Yellow Belt, Six Sigma

Accomplishments

· Member of the National Honor Society,

· The National Society of Leadership and Success

· Psychology Club at Southern New Hampshire University

· Yellow Belt, Six Sigma

References

References available upon request.

Timeline

Site Manager

i9Sports
09.2023 - Current

Senior Billing Analyst

Verizon Business
05.2005 - 09.2024

Reconciliation Analyst

Reconciliation Analyst
05.2004 - 08.2004

Accounting Technician

Volt Services Group
07.2003 - 05.2004

Master of Science - Industrial and Organizational Psychology

Southern New Hampshire University

Bachelor of Arts - Business Administration

Walden University

Associates - Accounting

Savannah Technical College

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