Nicole Alves Serrato

• Directed initiatives to improve work environment, company culture or overall business strategy.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Organized and updated databases, records and other information resources.
• Anticipated staffing needs by analyzing workflow and strengths of employees.
• Implemented project management techniques to overcome obstacles and increase team productivity.

• Collaborate with professionals to achieve common goals
• Participate in extracurricular groups in order to make changes in the workplace workflow
• Recognize workflow interruptions and make suggestions to improve the issues
• Complete training and ensure new rules and regulations are properly implemented
• Encourage positivity, team-player attitudes, and motivate staff
• Ensure all regulatory logs and reports are accurate and up to date
• Assist in daily staffing and time off requests from employees. Prepared employee schedules for maximum coverage during key hours.
• Onboard and train new hires
• Evaluate and improve workflows to help reach department goals.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.

• Chosen by clerical peers to represent clerical staff in order to discuss and implement necessary workflows for department success; Labor-Management Partnership
• Train and onboard new employees; give feedback to management
• Obtained payments from patients and scanned identification and insurance cards.
• Registered and verified patient records before triage with most up-to-date information.
• Arranged discharges and patient transportations.
• Delivered clerical support by handling range of routine and special requirements.
• Received and routed laboratory results to correct clinical staff members.
• Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
• Answered unit calls and took messages for healthcare staff to maximize team productivity.

Minor: Risk Management, Personal Finance