Nicole Amaya
Manteca,USA
Summary
To contribute seasoned skills to a challenging position in support for a progressive, professional organization offering opportunities for growth and advancement.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AKA Logistics
06.2021 - Current
- Customer Service
- Answering phones
- Carrier Compliance
- Scanning
- Tracking loads
- Billing
Receptionist/Front Desk
Certified Collision Center
08.2023 - 04.2024
- Managed and maintained office operations and procedures, ensuring efficiency and compliance to established polices and regulations
- Handled and coordinated administrative duties, such as ordering supplies and maintaining files for customers and for insurance purposes
- Assisted with financial tasks including taking payment for deductibles, accounts payable/receivables and payroll
Floor set Associate
Justice Retail Store
05.2017 - 06.2018
- Floor-set Associate executes the floor-set directions as dictated by the company floor-set plans
- Working1 or more days a month on the store’s scheduled floor-set day to complete merchandise moves and displays
- Moves existing merchandise and places new merchandise on designated fixtures
- Places marketing materials on designated fixtures and moves and assembles fixtures to accommodate visual plans
Seasonal Worker
Gourmet Works
11.2017 - 12.2017
- Personally, handled chocolate for dipping and packaging
- Packed and packaged chocolates and other candies for sale
- Faced candy and other food items for display
- Put new products on the floor and set up for display
- Tagged and priced candy and all other items for sale
Barista
Starbucks
11.2015 - 12.2017
- Customer Service
- Able to multi task during high volume or unusual events to keep store operating to standard while keeping a positive attitude
- Takes orders and handles cash register and credit card machines
- Anticipates customers’ needs and to makes sure the customer is completely satisfied
- Maintains cleanliness in and around the store including work stations
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
ATS
08.2016 - 10.2017
- Customer Service
- Answering phones
- Verification of employment
- Filing, faxing, clerical duties
- Scanning
- Insurance Certification
- Worked with Trinium and Prophesy dispatch software
Education
High School Diploma -
Newark Memorial High School
Newark, CA06.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Receptionist/Front Desk
Certified Collision Center
08.2023 - 04.2024
Customer Service Representative
AKA Logistics
06.2021 - Current
Seasonal Worker
Gourmet Works
11.2017 - 12.2017
Floor set Associate
Justice Retail Store
05.2017 - 06.2018
ATS
08.2016 - 10.2017
Barista
Starbucks
11.2015 - 12.2017
High School Diploma -
Newark Memorial High School
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