Nicole Amber
Customer Service
Winterville,NC
Summary
Dynamic professional with extensive experience in client support and conflict resolution, notably at Instacart, where I enhanced customer loyalty through empathetic complaint resolution. Proven ability to implement cost-saving measures as CFO at Neiric Group, LLC, demonstrating strong problem-solving skills and effective data management.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Instacart
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CFO
Neiric Group, LLC
05.2016 - 09.2020
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Negotiated favorable terms with vendors and suppliers, achieving significant savings on procurement expenses.
- Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
Front Desk Clerk
Best Western Hotel
05.2014 - 09.2018
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Receiving Manager
HomeGoods
09.2014 - 05.2018
- Unloaded, sorted and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Gathered and processed merchandise returns.
Education
Computer And Information Sciences
East Carolina University
Greenville, NCReal Estate Broker's License
J Y Monk Real Estate School
Charlotte, NCComputer Information Systems And Programming
Computer Learning Center
Los Angeles, CASkills
- Client support
- Effective listening skills
- Problem-solving skills
- Efficient data input
- Issue resolution
- Experienced with various computer programs
- Effective conflict resolution
- Proficient in complaint resolution
Timeline
Customer Service Representative
Instacart
01.2020 - Current
CFO
Neiric Group, LLC
05.2016 - 09.2020
Receiving Manager
HomeGoods
09.2014 - 05.2018
Front Desk Clerk
Best Western Hotel
05.2014 - 09.2018
Computer And Information Sciences
East Carolina University
Real Estate Broker's License
J Y Monk Real Estate School
Computer Information Systems And Programming
Computer Learning Center
Similar Profiles
Lemahi JosephLemahi Joseph
Personal Shopper at InstacartPersonal Shopper at Instacart
LAUREN BAYLESSLAUREN BAYLESS
Independent Contractor at InstacartIndependent Contractor at Instacart
Jose Molina-PoundJose Molina-Pound
Online Personal Shopper at InstacartOnline Personal Shopper at Instacart
Remilekun AdewunmiRemilekun Adewunmi
Shopper at InstacartShopper at Instacart
Joshua LeakJoshua Leak
Formulation Technician at Thermo Fisher ScientificFormulation Technician at Thermo Fisher Scientific