Nicole Anderson
Hickory Hills,IL
Summary
Acheived a well-rounded skill set in Customer Service, administrative skills and homed in talents in quality assurance, it has strengthened my capabilities in decision making, problem solving and evoke keen attention to detail, accuracy and communication.
Overview
7
7
years of professional experience
Work History
Client Specialist
INTEGRA Healthcare Equipment Inc.
Elmhurst, IL
07.2019 - Current
- Dispatch quality technicians to routes by priority and customers requests internally and nationwide.
- Liaison between departments ad company-wide locations confirming orders received, provide eta's,communicate delays in deliveries and pickups. .
- Conduct administrative assistant duties, audits on incomplete, rescheduled, refused, and exchanged orders. Complete service technician productivity sheets compiling daily results measuring compliance.
- Monitor and support technician with concerns regarding deliveries and equipment.
- Perform investigation, audits, resolve customer complaints in call center.
- Train, mentor, and provide leadership to 20+staff members in dispatch department and warehouse on established policies and procedures; including Covid-19 safety instruction memo, and the technicians cleaning log memo for daily adherence.
Warehouse Logistic Associate
Amazon
Lisle, IL
11.2018 - 07.2020
- Perform 2000 inbound and outbound sortation packages per night.
- Route packages into delivery vehicles.
- Organize, reliable associate with precision in details.
- Inform management of ongoing performance issues.
- Optimize work conditions.
- Implement safety work conditions.
Front Desk Clerk/Medical Screener
Octapharma Plasma Center
Springfield, IL
08.2009 - 12.2011
- Provide Customer Service to new and existing donors, answer phone, take messages, receive mail, make copies of pertinent patient information for donor record file, and record data into DMS system.
- Highly skilled in greeting visitors and return donors providing them with service and information desired.
- Plan and execute donor pre-evaluation, client registration, review chart for data input accuracy and compliance.
- In-depth knowledge of managing a sign in sheet to ensure waiting area efficiency.
- Ability to answer all calls by the third ring, complete work load, and administer customer service simultaneously.
- Keep reception area clean and organized at all times.
- Perform common filing of all records throughout the day to ensure efficiency.
- Dispense payment to donor upon completion of service.
Education
Fashion Design
International Academy of Design and Technology
Chicago, IL05.2004
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Verbal and Written Communication
- Logistics
- Administrative and Office Support
- Proficiency in Microsoft Office
Timeline
Client Specialist
INTEGRA Healthcare Equipment Inc.
07.2019 - Current
Warehouse Logistic Associate
Amazon
11.2018 - 07.2020
Front Desk Clerk/Medical Screener
Octapharma Plasma Center
08.2009 - 12.2011
Fashion Design
International Academy of Design and Technology
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