Nicole Anderson
Burbank,CA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Instercart. Skilled in problem-solving and time management, consistently meeting deadlines and exceeding quality goals. Demonstrates strong work ethic and exceptional communication skills, leading to significant improvements in customer service and operational efficiency.
Overview
22
22
years of professional experience
Work History
Visual Merchandiser
Lawrence Merchandising
09.2014 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Retail Representative
Crossmark Merchandising
11.2013 - Current
- Kept store clean and organized, contributing to an inviting atmosphere for customers.
- Assisted in the implementation of new store layouts to optimize product placement for increased sales
- Managed inventory efficiently, ensuring adequate stock levels and reducing shrinkage.
- Created personalized shopping experiences for clients by understanding their preferences and recommending
- Assisted in store merchandising to create visually appealing displays.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
Assistant Store Manager
Spirit Halloween LLC
08.2013 - 11.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Youth Hockey Club Registrar
Volunteer for CA Golden Bears Hockey Club
08.2002 - 03.2008
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Played key role in accreditation processes, compiling and presenting necessary documentation to accrediting bodies.
- Performed software updates, upgrades and data backups.
Education
Associate In Arts - Design And Merchandising
Fashion Institute of Design And Merchandising
Los Angeles, CA05.1990
High School Diploma - General Studies
Calabasas High School
Calabasas, CA06.1988
Skills
- Strong Work Ethic
- Computer skills
- Experience with spreadsheets and Microsoft Words
- Bilingual English and Thai
- Typing skills
- Fast learner
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Planning and Organization
- Flexible Schedule
- Decision-Making
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Task Prioritization
- Self Motivation
- Professionalism
- Time management abilities
- Continuous Improvement
- Problem-solving aptitude
Timeline
Visual Merchandiser
Lawrence Merchandising
09.2014 - Current
Retail Representative
Crossmark Merchandising
11.2013 - Current
Assistant Store Manager
Spirit Halloween LLC
08.2013 - 11.2013
Youth Hockey Club Registrar
Volunteer for CA Golden Bears Hockey Club
08.2002 - 03.2008
Associate In Arts - Design And Merchandising
Fashion Institute of Design And Merchandising
High School Diploma - General Studies
Calabasas High School
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