Nicole Anderson
Baltimore,MD
Summary
Strategic Partner with 15 years of experience. Known for high productivity and efficiency in task completion. Skilled in negotiation, strategic planning, and relationship management. Excel in communication, leadership, and problem-solving to achieve goals and foster partnerships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Success Partner
Pearson Online and Blended Learning
01.2021 - 01.2024
- Successfully managed 5 state accounts and 7 school accounts.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Responsible for renewal of all licenses to operate (Public Charter School renewals, Statements of Agreements, and performance Certificates).
- Negotiated contracts between partners and the business in order to obtain favorable terms for the company.
- Reviewed reports on performance metrics such as customer satisfaction scores, revenue growth rates, commercial performance and academics in order to make informed decisions regarding future initiatives.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
Program Manager
Pearson Online and Blended Learning
01.2019 - 01.2021
- Managed a portfolio of online partner schools to ensure contract deliverables were met
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Manager of Enrollment Services
Pearson Online and Blended Learning
01.2014 - 01.2019
- Contributed to the enrollment of 70,000+ new and returning students.
- Led a team of 46 employees, ensuring high productivity and excellent customer service.
- Developed and monitored KPIs across the Enrollment department.
- Created monthly reports for the executive leadership team, summarizing operational performance metrics.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
Supervisor of Enrollment Advisors
Connections Education
01.2012 - 01.2014
- Directed and supervised team of 12 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Enrollment Advisor/Enrollment Advisor Team Lead
Pearson Online and Blended Learning
01.2009 - 01.2012
- Assisted prospective families with the admissions process by providing detailed information on enrollment and placement requirements.
- Processed incoming applications according to established criteria while ensuring accuracy of documents provided.
- Created and maintained accurate records of all student interactions, including contact information, application status updates, and notes regarding conversations.
- Displayed strong knowledge of current educational laws pertaining to admissions processes.
- Reviewed transcripts for transfer credit eligibility prior to making admissions decisions.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Education
B.S. - Behavioral Sciences
Grand Valley State University
05.2007
Skills
- Strategic Planning
- Performance Analysis
- Recruitment and hiring
- Operations Management
- Establishing Effective Relationships
- Creative and Critical Thinking
- Contract Review and Negotiation
- Learning Management and Student Information Systems
- CRMs
- Client Representation
- Teamwork and Collaboration
- Regulatory Compliance
Accomplishments
- Recipient of Three (3) quarterly Employee Recognition Awards
- Recognized as School Success Partner of the year, 2023
- Selected for VERB/Boost Leadership program, 2019-2020
Professional Development
- Verb Leadership Development Program, 2019-2020
- Boost Program, 2019-2020
Certification
- Certificate in Educational Finance (CEF) – Georgetown, 2023.
References
References available upon request.
Timeline
School Success Partner
Pearson Online and Blended Learning
01.2021 - 01.2024
Program Manager
Pearson Online and Blended Learning
01.2019 - 01.2021
Manager of Enrollment Services
Pearson Online and Blended Learning
01.2014 - 01.2019
Supervisor of Enrollment Advisors
Connections Education
01.2012 - 01.2014
Enrollment Advisor/Enrollment Advisor Team Lead
Pearson Online and Blended Learning
01.2009 - 01.2012
- Certificate in Educational Finance (CEF) – Georgetown, 2023.
B.S. - Behavioral Sciences
Grand Valley State University
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