Nicole Anderson
Timmonsville,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Forward-thinking professional experienced working in educational settings. Focused on building connections with students and maintaining a great classroom environment in absence of teacher.
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in skills that enhance patient experience and streamline laboratory operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aucera
01.2025 - Current
- Managed high-volume customer inquiries through multi-channel communication platforms.
- Resolved complex customer issues by utilizing problem-solving techniques and product knowledge.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Scheduled appointments efficiently, optimizing calendar management and resource allocation.
- Developed standardized procedures for appointment confirmations, increasing client satisfaction rates.
Substitute Teacher
Kelly Education
10.2022 - 06.2025
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Followed established guidelines and procedures for maximum regulatory compliance
- Worked with and supervised students in absence of head teacher
- Helped students with work and assignments
- Supervised students to proactively address conflicts or assist with challenges
- Read and interpreted teacher instructions and gave pre-planned lessons
- Managed and implemented classroom activities in alignment with student learning goals
Student Phlebotomist
Moncks Corner Medical Plaza
06.2023 - 07.2023
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Used personal protective equipment correctly to protect coworkers and patients
- Stocked phlebotomy cart or carrier with appropriate supplies
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
- Tracked collected specimens by initialing, dating, and noting times of collection
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Verified patients' identification for proper sample collection
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
Restaurant Hostess
Halls Chophouse
08.2021 - 01.2022
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation system, optimizing table availability for efficient guest flow.
- Collaborated with waitstaff to coordinate service timing and enhance guest satisfaction.
- Trained new host staff on procedures and customer service standards to maintain quality.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Resident Mentor
University Housing
08.2020 - 01.2022
- Taught tenants how to use and care for the supplied equipment
- Referred individuals to a wide range of public and private agencies based on individual needs to obtain the necessary assistance
- Explained regulations such as sanitation and maintenance to new residents to operations are consistent
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Participated in seminars and additional training to expand knowledge and skills
- Completed all assigned tasks prior to shift end
- Maintained good working relationships with co-workers and management
- Addressed concerns quickly to avoid lasting issues
Education
Some College (No Degree) - Early Childhood Education
University of South Carolina - Columbia
Columbia, SCBBA - Early Childhood Education
Regent University
Virginia Beach, VA08-2026
Certificate - Phlebotomist
Trident Technical College
Charleston, South Carolina, SC07-2024
High School Diploma -
CaneBay High School
Summerville, SC07.2019
Skills
- Customer service
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Scheduling
- Phlebotomy functions
- Verbal communication
- Teamwork
- Classroom management
Certification
PT- Phlebotomy Technician
Education and Training
true
Timeline
Customer Service Representative
Aucera
01.2025 - Current
Student Phlebotomist
Moncks Corner Medical Plaza
06.2023 - 07.2023
Substitute Teacher
Kelly Education
10.2022 - 06.2025
Restaurant Hostess
Halls Chophouse
08.2021 - 01.2022
Resident Mentor
University Housing
08.2020 - 01.2022
BBA - Early Childhood Education
Regent University
High School Diploma -
CaneBay High School
Some College (No Degree) - Early Childhood Education
University of South Carolina - Columbia
Certificate - Phlebotomist
Trident Technical College