Nicole Anderson
Amarillo,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
DIRECTOR OF RESOURCES
FAIRLY GROUP CONSULTING
01.2020 - Current
- Lead a team of nine individuals responsible for managing the medical bill flow for 300+ high-profile clients within major league sports and the entertainment industry and successfully increased productivity by 30%
- Develop and implement operational strategies to streamline processes and improve efficiency
- Monitor key performance metrics and ensure the team meets and exceeds client expectations
- Collaborate with cross-functional teams to drive continuous improvement and achieve operational excellence
- Led the integration of new technologies to enhance operational efficiency and deliver better customer service
- Implement and promote a positive and outward work culture.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
RESOURCE ADMINISTRATOR
FAIRLY GROUP CONSULTING
03.2015 - 01.2020
- Acted as a primary point of contact between different departments within the organization to facilitate seamless communication and coordination
- Coordinated cross-functional projects and initiatives to ensure alignment and achieve shared goals
- Managed intercompany agreements and contracts to ensure compliance and smooth operations for over 300 clients.
- Coordinated meetings and workshops to promote knowledge sharing and alignment on key initiatives
- Assisted in organizing interdepartmental events and activities to foster teamwork and collaboration.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Master of Science - Kinesiology With Sport Psychology
UNIVERSITY OF TENNESSEE
Knoxville12.2012
Bachelor of Arts - Applied Psychology
CARSON NEWMAN COLLEGE
Jefferson City05.2010
Skills
- Operations Management
- Hiring and Retention
- Issues Resolution
- Project Coordination
- Staff Development
- Team Management
Skillsandcharacteristics
- Leadership
- Communication
- Proficient in Excel
- Data Analysis
- Data Cleansing
- Data Visualization
- Microsoft Office
- Organization
- Interpersonal Skills
- Recruitment
- Culture development
Certification
Google Data Analytics
- Coursera
- Trained in SQL, Data Cleaning, and Data Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchTimeline
DIRECTOR OF RESOURCES
FAIRLY GROUP CONSULTING
01.2020 - Current
RESOURCE ADMINISTRATOR
FAIRLY GROUP CONSULTING
03.2015 - 01.2020
Master of Science - Kinesiology With Sport Psychology
UNIVERSITY OF TENNESSEE
Bachelor of Arts - Applied Psychology
CARSON NEWMAN COLLEGE
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