Nicole Anderson-Laraway
Jacksonville,FL
Summary
Seasoned professional with 30+ years of experience in service-oriented industries. Specializes in delivering effective solutions to meet customer needs. Strong communication and problem-solving skills for independent or collaborative work. Diverse cross-industry experience in healthcare, hospitality, and retail sectors. Proven track record includes ten years of managerial leadership in retail and healthcare management overseeing multiple providers across specialties and facilities.
Overview
15
15
years of professional experience
Work History
Clinical Operations, MSA Supervisor
VAMC
White River Junction, VT
08.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated within an Interdisciplinary Coordinated Care model, including patient- aligned care teams and specialty care environments.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Billing Operations Manager
ClearChoiceMD Urgent Care
New London, NH
10.2016 - 05.2022
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly revenue cycle management process to complete billings and payments to meet company revenue recognition policies.
- Worked with customers to bring accounts current.
- Reviewed billing problems, researched issues, and resolved concerns.
- Conducted performance reviews and implemented improvement plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Assistant Manager
L Brands, Inc
Tilton, NH
09.2014 - 10.2016
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Patient Access/Registrar/Office Lead
Speare Memorial Hospital
03.2010 - 07.2014
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Profile Jr/Sr High School - College Preparatory
Profile Jr/Sr High School
Bethlehem, NH01.1988
Skills
- Conflict resolution with beneficial outcomes
- Extensive knowledge of medical terminology
- Team leadership
- Integrity
- Schedule development
- Department organization
- Operations management
- Employee development
- Coaching and mentoring
- Payroll processing
- Analytical thinking
- Budget management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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