Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nicole Andrews

Oklahoma City

Summary

Conscientious and dedicated candidate with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

8
8
years of professional experience

Work History

Lead Registered Behavior Technician

Kids Choice Therapy and Play Center
Shawnee
06.2024 - Current
  • Engaged students through play activities while incorporating therapeutic techniques.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Developed and implemented behavior intervention plans based on individualized needs.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.

Program Director

OKCYC
01.2024 - Current
  • Responsible for the management and over-all quality/effectiveness of a residential unit that provides direct client services to adolescents with Intellectual Disabilities.
  • Serves as liaison between key stakeholders, division management, staff members and clients and provide coordination of functions and advocacy of programs.
  • Plans, organizes, directs and manages assigned major program areas and client services; participates with leadership in the planning, implementation, and on-going evaluation of the quality and effectiveness of client care and support services; participates in case conferences and team meetings to review individual needs and service plans; creates and implements programming based on needs; provides ongoing assistance with human providers around issues of treatment and care.
  • Conducts oversees and manages program staff; manages staff schedule; conducts staff meetings, advises staff in clinical professional and/or administrative matters; evaluates and support staff; plans and oversees the proper orientation, training, development and supervision of all assigned program staff; supports a therapeutic milieu for the clients and staff
  • Responsible for maintaining a professional and clinical presence; completing paperwork and reports; leading meetings regarding client treatment progress; other duties that arise to ensure safety and quality of program.

Front Desk

We Rock The Spectrum-Yukon
12.2023 - 03.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Registered Behavior Technician

Brighter Strides ABA
04.2023 - 01.2024
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Used CentralReach to document patient information, progress notes, and treatment plans.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Developed and implemented reinforcement systems to encourage positive behaviors.

Registered Behavioral Technician

Kids Choice Therapy And Play Center
11.2021 - 04.2023
  • Prompts safe and socially acceptable replacement behaviors in order to build repertoire of communication, social interaction, and problem-solving skills
  • Increases frequency or duration of safe and appropriate replacement behaviors by providing access to various supports and reinforcements
  • Follows behavioral and educational plans/interventions utilizing sound judgment and seeking appropriate consultation as needed
  • Collaborates with team members to provide interventions and supports
  • Helps maintain learning environment by supporting students and working proactively to reduce behavioral difficulties
  • Provide crisis intervention and back-up support as necessary and requested
  • Actively work with classroom team to develop appropriate behavioral interventions and individualized behavior plans for students
  • Collect and analyze daily behavioral data.
  • Facilitate work for student conflict resolution
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Graduate Assistant

Northwestern State University
08.2020 - 11.2020
  • Contributed to research and data analysis within Education landscape.
  • Administered coursework, graded assignments and provided constructive feedback.
  • Assisted faculty members with data collection for potential academic publications.
  • Coordinated with faculty members to develop course syllabi and materials.
  • Built and maintained professional relationships with students and faculty members.
  • Checked assignments, proctored tests and provided grades according to university standards.
  • Documented attendance and completed assignments to maintain full class and student records.
  • Assisted with development and implementation of new course materials to enhance learning experience.

Server/Hostess/QA Lead

Chili's Bar and Grill
Natchitoches
05.2017 - 08.2020
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.

Education

Graduate Certificate - Applied Behavior Analysis

Capella University
Minneapolis, MN
03-2026

Master of Science - Forensic Psychology

Grand Canyon University
Phoenix, Arizona
10.2023

Bachelor of Science - Addiction Studies And Psychology, Criminal Justice

Northwestern State University of Louisiana
Natchitoches, LA
2019

Skills

  • ABA Techniques
  • Intervention Management
  • Behavior Reduction Procedures
  • Behavioral Intervention Plans (BIP)
  • Functional Behavior Assessment
  • Autism and Spectrum Disorders
  • Strategic leadership
  • Effective leader
  • Order taking
  • Table turnover
  • Point of sale systems
  • Time management
  • Verbal and written communication

Affiliations

Member of Alpha Lambda Delta honor society

Member of Sigma Alpha Pi honor society 2015-2016

Member of Spirit of Northwestern Marching Band/Demon Heat colorguard

Graduated Cum Laude from Northwestern State University 3.8 GPA

Member of National Leadership and Success Member of Alpha Lambda Delta

Graduated Summa Cum Laude from Grand Canyon University 4.0 GPA

Timeline

Lead Registered Behavior Technician

Kids Choice Therapy and Play Center
06.2024 - Current

Program Director

OKCYC
01.2024 - Current

Front Desk

We Rock The Spectrum-Yukon
12.2023 - 03.2024

Registered Behavior Technician

Brighter Strides ABA
04.2023 - 01.2024

Registered Behavioral Technician

Kids Choice Therapy And Play Center
11.2021 - 04.2023

Graduate Assistant

Northwestern State University
08.2020 - 11.2020

Server/Hostess/QA Lead

Chili's Bar and Grill
05.2017 - 08.2020

Graduate Certificate - Applied Behavior Analysis

Capella University

Master of Science - Forensic Psychology

Grand Canyon University

Bachelor of Science - Addiction Studies And Psychology, Criminal Justice

Northwestern State University of Louisiana

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