Nicole Sheehan

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
• Submitted electronic/paper claims documentation for timely filing.
• Improved claim processing efficiency by streamlining workflows and implementing best practices.
• Created Excel macros and spreadsheets to improve speed and accuracy in the billing and payment processes
• Trained others in payments and billing
• Applied payments and reconciled accounts
• Worked with supervisors to create solutions as problems arose

• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Generated and submitted weekly and bi-weekly reports regarding open A/R and credit card transactions.

• Created and maintained construction schedules, budgets, contracts, option masters, bid analysis, and vendor information in system software, MarkSystems, and Excel
• Troubleshooted and corrected problems with system software
• Worked with vendors and subcontractors daily to obtain product or service costs, model information, or to update their accounts and problem-solve issues

Worked part-time reconciling commission statements in TAMS for account executives

• Developed and maintained Excel spreadsheets for project budgets, bid analysis, and vendor information
• Input obtained information into system software, MarkSystems
• Worked with vendors and subcontractors daily to obtain product or service costs, model information, or to update their accounts and problem-solve issues
• Designed and maintained a selections guide which visually represented our options to our home buyers