Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

NICOLE APONTE MARIN

BAYAMON,PR

Summary

Be part of a team where I can perform, offer and develop my skills. In addition, acquire through responsibility and trust unrivaled experiences that allow me personal improvement. Ability to work efficiently independently and without supervision as part of a team. Good in the establishment of interpersonal relationships, very productive, responsible and hardworking. Able to adapt easily to changing environments, seek self-improvement, and to provide assistant to the people.

Overview

7
7
years of professional experience

Work History

Cashier

Walmart
BAYAMON, PR
02.2020 - Current
  • Trained, assisted and supervised twelve member team, resulting in improved efficiency.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Developed action plans based on analysis findings and implemented solutions.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Monitored marketing and advertising campaigns to verify maximum efficiency and cost savings to budget.
  • Reduced process lags and trained team members on best practices and protocols.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Customer Service Representative

Sam's Club
BAYAMON, PR
07.2020 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Cashier

Burger King
TOA BAJA, PR
09.2016 - 06.2020
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer or client information to maintain accounts.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Bachelor of Science - JUSTICIA CRIMINAL

Inter American University of Puerto Rico Bayamon
Bayamon, PR
06.2021

High School Diploma -

PEDRO ALBIZU CAMPOS
TOA BAJA, PR
05.2015

Skills

  • Adapt and overcome to any environment
  • Ease to work alone and in team
  • Disciplined
  • Always seeking self-improvement
  • I have persistence and perseverance to obtain the desired results
  • Take care of the team that I work with
  • Multitasking and Prioritization
  • Self-Motivated
  • Attention to Detail
  • Flexible and Adaptable
  • Problem-Solving
  • Reliable and Punctual
  • Verbal and Written Communication
  • Professional and Courteous
  • Team Collaboration
  • Time Management
  • Customer Service
  • Payment Collection
  • Payment Processing
  • Cash Register Operation
  • Cash Handling
  • Cash Management
  • Records Maintenance

Languages

English
Professional
Spanish
Native/ Bilingual

Accomplishments

  • GRADUATED CUM LAUDE

Timeline

Customer Service Representative

Sam's Club
07.2020 - 10.2020

Cashier

Walmart
02.2020 - Current

Cashier

Burger King
09.2016 - 06.2020

Bachelor of Science - JUSTICIA CRIMINAL

Inter American University of Puerto Rico Bayamon

High School Diploma -

PEDRO ALBIZU CAMPOS

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NICOLE APONTE MARIN