Hi, I’m
NICOLE APPERT
Human Resources
Hastings,MN
Summary
Diligent professional with 15+ years of experience and a proven knowledge of team building / leadership, community outreach, and customer satisfaction. Aiming to leverage my skills to successfully fill the Administrative Specialist role at your company.
Overview
16
years of professional experience
1
Certification
Work History
Hastings Child Development Center
LEAD TEACHER
2021.05 - Current (3 years & 4 months)
Job overview
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
United HealthCare - Optum
OPERATIONS OUTREACH SPECIALIST
2020.09 - 2021.02 (5 months)
Job overview
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Conducted comprehensive needs assessments to identify gaps in services and develop tailored solutions for diverse populations.
Small World Learning Center
DAYCARE DIRECTOR
2017.02 - 2020.06 (3 years & 4 months)
Job overview
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
Target Corporation
TEAM LEAD
2012.11 - 2017.02 (4 years & 3 months)
Job overview
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Ecolab
CUSTOMER SERVICE TEAM LEAD - COMMERCIAL ACCOUNTS
2008.01 - 2012.11 (4 years & 10 months)
Job overview
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
Education
Metropolitan State University , Saint Paul, MN
LADC from Addiction Counseling
05.2022
SAINT MARY'S UNIVERSITY , Winona, MN
Bachelor of Arts (B.A.) from Human Resources
05.1998
Skills
- Customer Service
- Administration
- Strong work ethic
- Flexible
- Communication - written & verbal
- Organization
- Multi-tasking
- Prioritizing
- Microsoft - Windows, Outlook, 365, TEAMS, Word, Excel, Power Point
Certification
- Coaching Certification
- CPR and First Aid Certification
- ServSafe Manager Certification
Roles And Responsibilities
- Keep records of customer & provider interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve providers problems.
- Contact providers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Monitor students' progress, and provide students and teachers with assistance in resolving any problems.
- Recruit, hire, train, and evaluate primary and supplemental staff, and recommend personnel actions for programs and services.
- Teach classes or courses, or provide direct care to children.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
References
References available upon request
Timeline
LEAD TEACHER
Hastings Child Development Center
2021.05 - Current (3 years & 4 months)
OPERATIONS OUTREACH SPECIALIST
United HealthCare - Optum
2020.09 - 2021.02 (5 months)
DAYCARE DIRECTOR
Small World Learning Center
2017.02 - 2020.06 (3 years & 4 months)
TEAM LEAD
Target Corporation
2012.11 - 2017.02 (4 years & 3 months)
CUSTOMER SERVICE TEAM LEAD - COMMERCIAL ACCOUNTS
Ecolab
2008.01 - 2012.11 (4 years & 10 months)
Metropolitan State University
LADC from Addiction Counseling
SAINT MARY'S UNIVERSITY
Bachelor of Arts (B.A.) from Human Resources
- Coaching Certification
- CPR and First Aid Certification
- ServSafe Manager Certification
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