Nicole Aprea
Port Jefferson
Summary
Dependable manager with talents for team building, leading and motivating, as well as excellent resident relations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Prioritizes building strong relationships and empowering team to deliver exceptional results.
Overview
9
9
years of professional experience
Work History
Director of Community Experience
Fountaingate Gardens
04.2022 - Current
- Responsible for providing high-level guest relations services and communication to residents.
- Provide staffing direction and support.
- Compliance reinforcement across the community.
- Provides resident support and advocacy to ensure satisfaction.
- Ensure resident needs are met promptly and productively.
- Manage resident transition and support through the care continuum.
- Oversee Life Enhancement Department.
- Oversee Salon Services.
- Enhanced team collaboration.
- Passionate about learning and committed to continual improvement.
Care Transition Specialist
Integrated Care Solutions
01.2019 - 04.2022
- Work to create exceptional patient experiences and quality outcomes.
- Work in partnership with Yale New Haven Hospital System to manage patient care transition.
- Track and support patients when discharged from hospital.
- Provide enhanced services to Value-Based care patients including being on call for emergent patient questions/concerns.
- Manage over 50 patient calls per day.
- Oversee/support staff projects and initiatives.
- Monitor patient hospitalizations and follow up with appropriate care transition
Patient Flow Specialist
National Health Care Associates Inc.
01.2016 - 01.2019
- Served in partnership with the interdisciplinary team and MD to support planning and execute management of all Value-Based Care post-acute patients, including patients who are part of the BPCI Initiative.
- Oversaw and ensured admission process for all Value- Based Care patients are complete, accurate and timely.
- Monitored coordination and collaboration across departments to ensure that each new resident receives highest level of care.
- Anticipated and alerted leadership team to barriers.
- Conducted in-facility introductions to new patients and evaluated their risk for a re-hospitalization.
- Provided support to patients once they have been discharged from the nursing/rehab facility to ensure that they are accessing all of their resources to receive the best care possible.
- Gathered information to interpret patterns and trends.
- Supported staff projects and initiatives
Intern
National Health Care Associates Inc.
08.2015 - 01.2016
- Supported the departmental staff by performing outbound/answering inbound phone calls and responding to emails.
- Started up a new weekly event at the nursing facility that gave each resident an opportunity to express themselves through art.
- Care plan meetings with patients and family.
- Supported staff projects
- Worked in different departments within the skilled nursing facility to see the collaboration between all departments.
Education
Bachelor of Science - Community Health
SUNY College At Cortland
Cortland, NY05.2015
Skills
- Project Coordination
- Operations Management
- Guest/Resident Relations
- Business Administration
- Data Management
- Staff Management
Timeline
Director of Community Experience
Fountaingate Gardens
04.2022 - Current
Care Transition Specialist
Integrated Care Solutions
01.2019 - 04.2022
Patient Flow Specialist
National Health Care Associates Inc.
01.2016 - 01.2019
Intern
National Health Care Associates Inc.
08.2015 - 01.2016
Bachelor of Science - Community Health
SUNY College At Cortland
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