Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Nicole Aquino-Tino

Inglewood,CA

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing a successful renewal campaign in the 2023 season. Breaking club record of 89.8% of season ticket member renewal. Skilled in building client relationships and understanding client needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Account Executive, Service

LA Galaxy
09.2022 - Current
  • Managing over 400 accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Generated $138,164 of non premium revenue, sold 61 new season tickets, broke club record of 89.8% renewal all in the 2023 season.
  • Generated $32,300 surpassing our 2024 premium goal, on track to surpass over $109,000 of non premium revenue goal, sold 113 new season tickets for the 2024 season.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities via phone call, email, face to face.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

Sr. Operations Manager

Chick-fil-A
04.2020 - 09.2022
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Directed day-to-day operations by leading our team to achieve our business plans and goals.
  • Swiftly and successfully resolved customer complaints and concerns with the implementation of effective communication channels and timely resolution of issues.
  • Managed POS system, overlooked all transactions including: cash, credit, refunds to ensure seamless and accurate cash flow, performed daily money inform, safe count and money drops.
  • Participated on the onboarding of orientation and training for new employees.
  • Took ownership of our stores social media, posted variety of content to promote our store location.

Premium Concierge

LA Galaxy
02.2020 - 09.2022
  • Assisted clients with problem resolution, addressing concerns promptly and professionally.
  • Escorted first-time guests to premium areas while answering variety of questions about our premium access points.
  • Performed event day walk through in premium areas including suites, cabanas, club seats, champions lounge, and tunnel club.

Guest Service Representative

AEG - Dignity Health Sports Park
08.2019 - 02.2020
  • Enhanced guest satisfaction by providing exceptional customer service at all Dignity Health Sports Park events.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Scanned for valid tickets at entry gates for increased efficiency and guest convenience.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Education

Bachelor of Science - Business Administration

California State University - Dominguez Hills
Carson, CA
05.2021

Skills

  • Client Relationship Management
  • Written and Verbal Communication
  • Detail Oriented
  • Customer Service
  • Problem Solving
  • Critical Thinking
  • Multitasking
  • CRM Software
  • Staff Training and Development
  • Microsoft Office/Outlook, KORE, Word, Teams, Dynamics 365, PowerPoint, and Excel

Websites

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Executive, Service

LA Galaxy
09.2022 - Current

Sr. Operations Manager

Chick-fil-A
04.2020 - 09.2022

Premium Concierge

LA Galaxy
02.2020 - 09.2022

Guest Service Representative

AEG - Dignity Health Sports Park
08.2019 - 02.2020

Bachelor of Science - Business Administration

California State University - Dominguez Hills

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Nicole Aquino-Tino