Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole Archuleta

Alcoa,TN

Summary

Highly skilled Insurance Agent with a proven track record of providing exceptional customer service and increasing sales through effective communication and follow-up. Possesses excellent problem-solving and conflict management skills, and is a licensed insurance agent with expertise in interpreting policies and explaining coverage to clients. Adept at maintaining confidential information and handling administrative tasks efficiently.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher

AMR Blount County
01.2025 - 06.2025
  • Coordinated daily transportation schedules, optimizing route efficiency for timely deliveries.
  • Monitored vehicle locations using GPS tracking systems to ensure compliance with delivery timelines.
  • Managed communication between drivers and clients, resolving issues promptly to maintain high service quality.
  • Maintained accurate logs of dispatch activities, enhancing record-keeping for operational review and audits.

INSURANCE AGENT

Family Heritage Life
01.2024 - 09.2024
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
  • Interpreted insurance policies and explained coverage to clients.
  • Performed administrative tasks, such as maintaining records and handling policy renewals.

CHAUFFEUR

Limousine Livery
09.2021 - 08.2023
  • Followed company policies and procedures related to customer service expectations.
  • Developed strong customer service skills by providing courteous service to variety of passengers.
  • Remained calm during difficult situations and confrontations with unruly passengers.
  • Ensured the cleanliness of vehicles before, during, and after each shift.

ADMINISTRATION ASSISTANT

Metric engineering
09.2020 - 05.2021
  • Maintained files and filing, keeping sensitive information confidential.
  • Handled phone calls in a professional manner and responded to customer inquiries promptly.
  • Helped managers in other departments with projects as needed.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Ensured confidentiality of all sensitive information handled within the department.

Education

Business

Colorado Mesa University
Grand Junction, CO
09.1999

Skills

  • Quotes and sales
  • Customer service
  • Licensed insurance agent
  • Customer follow-up

Certification

Insurance license 9 states

Timeline

Dispatcher

AMR Blount County
01.2025 - 06.2025

INSURANCE AGENT

Family Heritage Life
01.2024 - 09.2024

CHAUFFEUR

Limousine Livery
09.2021 - 08.2023

ADMINISTRATION ASSISTANT

Metric engineering
09.2020 - 05.2021

Business

Colorado Mesa University

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Nicole Archuleta