Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole Arment

Gainesville,FL

Summary


Quality review professional with comprehensive experience in ensuring compliance and accuracy in processes. Skilled in data analysis, process improvement, and regulatory adherence. Strong focus on team collaboration and achieving high-impact results. Reliable and adaptive, with excellent communication and problem-solving abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Review

EXL
01.2025 - Current
  • Responsible for evaluating photographic submissions used in the insurance underwriting and claims processes for high-value residential properties.
  • Ensures all images meet the insurer’s standards for clarity, completeness, and documentation accuracy.
  • Assesses photo quality, verifies the presence of key structural design elements and checks for proper coverage of interior and exterior features.

Quality Control

AMA Consulting Group
12.2021 - 12.2024
  • Proficient in conducting detailed file audits, identifying compliance gaps, and implementing corrective actions to ensure full regulatory adherence.
  • Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.

Internet Quality Analyst

KarmaHub
04.2019 - 04.2021
  • Skilled in evaluating website performance, user experience, and functionality through manual and automated testing.
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Caretaker

TBI
12.2013 - 03.2019
  • Skilled in creating and maintaining structured routines, assisting with physical and cognitive therapy exercises, and ensuring a safe, supportive environment.
  • Strong communication skills, with the ability to collaborate effectively with medical professionals, therapists, and family members to promote holistic recovery.
  • Remained alert to problems or health issues of clients and competently responded.

Education

Associate of Arts -

Santa Fe College
Gainesville, FL

Skills

  • Compliance monitoring
  • Information security
  • Auditing processes
  • Information gathering
  • Fraud investigation
  • Quality control
  • Documentation review
  • Corrective action plan
  • Process quality review

Certification

  • Cybersecurity
  • Data Analytics
  • Business Intelligence
  • Regulatory Compliance

Timeline

Quality Review

EXL
01.2025 - Current

Quality Control

AMA Consulting Group
12.2021 - 12.2024

Internet Quality Analyst

KarmaHub
04.2019 - 04.2021

Caretaker

TBI
12.2013 - 03.2019

Associate of Arts -

Santa Fe College

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