Nicole Armstrong
Queen Creek,AZ
Summary
Seasoned Operations Manager and talented leader with 21 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Possesses solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Operations Manager
Kelly Services
08.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, with positive outcome based solutions, resulting in a successful outcome base.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts and headcount increases with customer to obtain pricing and terms. Negotiated higher billing status and scheduling.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to customer. Consistently met goals set by customer.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Director
Safeway
10.2003 - 08.2020
- Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements. Maintained great relationships with customers, while understanding trends in field to be more prepared to take on new challenges.
- Led cross-functional projects, identified, and solved complex and ambiguous problems in all areas of business.
- Maintained an onsite presence to ensure the operations team met all company operational standards.
- Resolved problems, provided open communication, and recommended discipline and terminations.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Monitored and adjusted staff schedules based on business requirements.
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement.
- Supported back office procedures, including hiring and employment processes.
- Increased employee job satisfaction with hands on, motivational approaches.
- Reversed a poor performing store by revising systems, processes, training programs, and personnel.
- September 2014 accepted award for representing companies core values.
- July 2018-January 2019 Sent on company conversion project in San Francisco, throughout New Jersey, Philadelphia and Seattle, training employees the new IT system and practices.
- January 2020 selected to go through Store Director development program. during this 13 week course, developed expertise leadership skills, planning and organization, delegation skills, smart goals, shaping the environment, and leadership behaviors and competencies. Strong focus on financials and P&L review to meet all percentage goals set. Projects included, taking on a store not meeting goals and created plan internally and financially to gain the 10%loss.
Education
High School Diploma -
El Dorado High School
Chandler, AZSkills
- Proven leader
- Mentor
- Problem solving
- Reliable
- Critical thinker
- Time management
- Cross functional
- Proficient in Microsoft
- Operational efficiency
- Sharepoint
- Data analysis
- P&L management
- Workflow optimization
- Document control
- Customer retention
- Employee retention
- Process improvement strategies
Timeline
Operations Manager
Kelly Services
08.2020 - Current
Assistant Store Director
Safeway
10.2003 - 08.2020
High School Diploma -
El Dorado High School
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