Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Armstrong

Aynor,SC

Summary

Quality focused Store Manager/Pharmacy technician skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager/Pharmacy Technician

Walgreen's Pharmacy
North Myrtle Beach, SC
02.2007 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Executive Assistant Manager

Walgreen's Pharmacy
Conway, SC
06.2003 - 02.2007
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assistant Manager

Walgreen's Pharmacy
Pennsauken, NJ
01.2002 - 06.2003
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.

Photo Specialist

Walgreen's Pharmacy
Cherry Hill, NJ
10.2000 - 01.2002
  • Completed daily checklists to maximize productivity of photo department operations.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Assisted customers with design projects for completion in photo lab.
  • Tagged merchandise, updated signs and built displays for new and promotional products.
  • Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.

Education

High School Diploma -

Tully Junior-Senior High School
Tully, NY
06.1997

Skills

  • Reliable
  • Accurate cash handling
  • Store opening and closing procedures
  • Sales professional
  • Outstanding communication skills
  • Project management
  • Employee supervision and motivation
  • Program implementation
  • Employee training
  • Risk management
  • Store operations oversight
  • Retail inventory management
  • Staff training and development
  • Team-oriented
  • Profit and loss accountability
  • Employee development
  • Customer retention
  • Cross-functional team management
  • Cost analysis and savings
  • Performance improvements
  • Recruiting and hiring
  • Supervision and training
  • Schedule management
  • Purchasing and planning
  • Team Development
  • Supply Ordering
  • Competitor Monitoring
  • Retail Inventory Management
  • Budget Administration
  • Store Merchandising
  • Operational budgeting
  • Loss Prevention
  • Payroll Management
  • Talent Recruitment
  • Operations Management
  • Leadership Development
  • Multitasking and Organization
  • Leading Staff Meetings
  • Customer Service
  • Customer Relations
  • Staff Management
  • Bank and Safe Deposits
  • Performance Reviews

Certification

  • Certified by the Pharmacy Technician Certification Board (PTCB) #428236
  • SC Registered Pharmacy Technician #22193
  • COVID-19 vaccinator - 2022

Timeline

Store Manager/Pharmacy Technician

Walgreen's Pharmacy
02.2007 - Current

Executive Assistant Manager

Walgreen's Pharmacy
06.2003 - 02.2007

Assistant Manager

Walgreen's Pharmacy
01.2002 - 06.2003

Photo Specialist

Walgreen's Pharmacy
10.2000 - 01.2002

High School Diploma -

Tully Junior-Senior High School

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Nicole Armstrong