Nicole Arnold
Troy,MO
Summary
Proactive Assistant Manager and Claims Customer Service Representative with extensive experience in enhancing customer satisfaction, reducing claim errors, and improving workflow efficiency. Skilled in compliance awareness, policy interpretation, and effective complaint handling. Dedicated to fostering strong client relationships and driving team performance to achieve exceptional service outcomes. Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Sonic
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Claims Customer Service Representative
CarShield
05.2022 - 04.2024
- Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
- Increased customer retention rates by diplomatically handling escalated issues and delivering timely solutions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Set up customer payment plans to cover annual policies and renewals.
- Posted payments to accounts and maintained records.
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
- Facilitated successful outcomes in disputed claims cases by conducting thorough investigations and presenting well-reasoned arguments backed by evidence.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05.2011
Skills
- Customer Relations
- Data entry proficiency
- Call Management
- Customer Education
- Compliance Awareness
- Policy Interpretation
- Complaint Handling
- Policy understanding
- Organization
- Customer Service
Timeline
Assistant Manager
Sonic
04.2024 - Current
Claims Customer Service Representative
CarShield
05.2022 - 04.2024
High School Diploma -
Troy Buchanan High School
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