Nicole A. Thompson, CLFP
Redondo Beach,CA
Summary
Motivated Executive/Leadership team member with a strong track record of driving bottom-line business development. Skilled in coaching, team & department building, and creating efficient systems & processes. Seeking a challenging role to utilize and enhance my skills and knowledge. 13 years of dedicated Finance Industry leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
VP, Organizational Development & Working Capital
Taycor Financial
El Segundo
10.2016 - 09.2024
- Oversaw/managed the development of 5 departments, including 4 departments from the ground up.
- Inclusive of employee management and coaching, training and accountability for knowledge, production goal achievement and systems development
- Management style is a blend of 1:1 training & coaching with KPI driven direction
- Departments created & managed were: Working Capital Operations & Sales, Retention Department, Customer Care, Transaction Coordinator Department, and Training/ New Hire Development
- Responsible for establishing and maintaining lender relationships, partnership agreements and each individual lender KPI standards
- Recipient of 2022 Taycor Values Award (highest acknowledgment that can be received)
- Excelled skills include: Training & Coaching, Ability to create and uphold documented sales processes, Clear communication skills internally & externally, Negotiating contracts and contract language, clear written skills, legal compliance, efficient process & problem solving skills
- Sales Representative (2016), Director of Working Capital (2017)
Regional Sales Manager
Westlake Financial Services
05.2011 - 10.2016
- Responsible for development/maintenance and growth of 30+ member sales team
- Responsibilities include recruitment, training and development, and continued skills coaching
- Goal Forecasting and monthly target of 30% YOY growth in sales
- Assist team members in day to day management of Auto Dealer Accounts, and ensure to uphold the terms of our business agreement
- Ensure growth by the creation of approximately 40 new Dealer Accounts created on a monthly basis
- Management responsibilities include Rep Accountability and Payroll processing
- Implementation of any new legal or compliance requirement in each of the 50 states we served
- Core Sales responsibilities: Responsible for service delivery and management to approximately 50 dealership accounts
- This is inclusive of soliciting the business and sign up of utilizing Westlake as a lending source
- Provide dealerships with training necessary to utilized software for instant loan approvals
- Role requires solicitation of incoming finance deals, and ensuring the deals are complete, and able to be financed under Westlake policies
- Assist dealerships in understanding the requirements for each of their finance deals
- Responsibilities involve ensuring receipt of titles of vehicles sold through Westlake loans
- Cold calling of potential new business
- Assist new employees in understanding the role of ISR, and expose them to the job by having them “shadow” and observe my efforts
- Ensure team approach and ethical practices in each phone call made, ensuring Westlake is being represented professionally and with dignity
- Sales Representative (2011-2013), Supervisor of Sales (2013-2014)
Residential Supervisor
YAI/NIPD
01.2003 - 04.2011
- Supervise a staff base of approximately 20 individuals, of varying positions and levels; Responsible for hiring procedures; Evaluate staff development through 1:1 supervisory meetings, as well as written annual performance evaluations with the strategy to drive the performance of all staff; experienced in conflict resolution; provide 24 hour on call support to ensure excellent service delivery for 10 developmentally disabled individuals residing in the program; responsible to ensure full 24 hour staffing for the residence; approve/monitor annual vacation/holiday/sick leave for all staff; management and oversight of annual budget (other than personnel services) as well as utilization of appropriate overtime approvals; supervision of billing/invoices; supervision of 10 in-house & banking fiscal ledgers; Interdisciplinary team leader inclusive of problem solving regarding clinical/programmatic conflict; provide support and supervision to clinicians on site; certified CPR/First Aid trainer with the responsibility to conduct a minimum of 4 classes per year; team leader with respect to annual recertification audit under NYS OPWDD regulations and compliance requirements; develop annual meeting and training schedule; act as a liaison between agency and family members; ensure accomplishment of annual fundraising goal; oversee team building activities; member of the socialization committee
- Assisted with the development and implementation of service plans for residents.
- Monitored resident activities to ensure compliance with program regulations.
- Provided crisis intervention services to residents in need of emotional support.
- Assistant Supervisor (2003-2006)
Skills
- Human Resources
- Business Development
- Process Improvement
- Data Analysis
- Price Structuring
- Contract Negotiation
- Customer Service
- Staff Development
- Sales Leadership
- Operations Management
- Cross-functional team leadership
- Staff Recruiting and Retainment
- Partnerships and Affiliations
- Critical Thinking
Accomplishments
- Recipient of Taycor Values Award (2022)
Certification
- CLFP, 2023 - Present
References
References available upon request.
Timeline
VP, Organizational Development & Working Capital
Taycor Financial
10.2016 - 09.2024
Regional Sales Manager
Westlake Financial Services
05.2011 - 10.2016
Residential Supervisor
YAI/NIPD
01.2003 - 04.2011
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