Summary
Overview
Work History
Education
Skills
Certification
GOALS
Timeline
Generic

Nicole Audrianna

Elkin,NC

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3-4 years of extensive customer service, management and client relations in commercial and residential business. Committed individual well-versed in administrative tasks, office managment and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Chick-fil-A
06.2023 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Attended and efficiently documented meeting proceedings, accurately recording meeting minutes for distribution, facilitating clear communication and alignment among team members, as well as providing valuable reference materials for decision-making and action items as a manager.
  • Managed comprehensive staff onboarding/training and separation procedures, facilitating smooth transitions for new hires and departures, including training coordination, paperwork completion, and exit interviews, ensuring compliance with company policies and fostering a positive employee experience as a Chic-fil-A trainer.
  • Crafted awards recommendation packages for Chic-fil-A workers, highlighting exceptional performance and contributions, demonstrating attention to detail and recognition of outstanding achievements, fostering a culture of appreciation and motivation within the team.
  • Effectively coordinated performance work plans and evaluations for Chic-fil-A team members, facilitating transparent communication of goals and expectations, conducting regular assessments, and providing actionable feedback to drive continuous improvement and enhance overall team performance.
  • Conducted thorough evaluations of business processes at Chic-fil-A, identifying areas for improvement to streamline operations, enhance efficiency, and maximize productivity. Implemented strategic solutions to address identified issues, resulting in improved workflow, reduced costs, and increased customer satisfaction.
  • Successfully resolved customer concerns and complaints in a timely and professional manner, resulting in improved customer satisfaction ratings.
  • Demonstrated strong communication skills by effectively liaising between management and team members to ensure alignment with company goals and objectives.
  • Exhibited flexibility and adaptability by efficiently managing multiple tasks and priorities in a fast-paced environment, ensuring smooth operations.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.



Airbnb Property Manager

Self-Employed
10.2020 - 10.2022


  • Implemented a systematic document management system, meticulously organizing and filing records according to established protocols, resulting in streamlined access to critical information.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all accommodations were met within agreed timeframes.
  • Maintained meticulous organization and updated accountability of Airbnb properties, including inventory management, maintenance schedules, and guest communications, ensuring seamless operations and optimal guest experiences.
  • Maintained accurate and up-to-date office spreadsheets for Airbnb management, including reservation details, guest information, and financial transactions, ensuring efficient tracking and analysis of property performance metrics.
  • Orchestrated comprehensive performance work plans and evaluations for Airbnb management team, facilitating clear communication of goals and expectations, and enabling targeted development initiatives to enhance operational efficiency and guest satisfaction.
  • Administered timekeeping duties within the time and attendance system, meticulously managing schedules, monitoring attendance, and ensuring accurate recording of worked hours for staff, contributing to seamless operational management and payroll.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Managed the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.


Education

High School Diploma -

Jefferson High School
Jefferson, GA
05.2010

Skills

    Administrative Support

    Customer Service

    Client Relations

    Data Entry/Management

    Time Management

    Microsoft Office

    Verbal Communication

    Written Communication

    Independent

    Organization

    Problem Solving

    Travel Assistance

    Scheduling

    Adaptability

    Professionalism

Certification

  • CNA - Certified Nurse Assistant

GOALS

Short Term Goals


  • Research, apply and attend college
  • Relocate somewhere outside of Elkin
  • Purchase a new vehicle


Long Term Goals


  • Complete a college degree
  • Invest in real estate
  • Become a subject matter expert in career


Timeline

Team Leader Manager

Chick-fil-A
06.2023 - Current

Airbnb Property Manager

Self-Employed
10.2020 - 10.2022

High School Diploma -

Jefferson High School

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Nicole Audrianna