NICOLE AUGUSTA

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Compiled status and performance reports for team leaders to address company strengths and weaknesses.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Assisted customers by answering questions and responding to inquiries.
• Responded to customer calls and emails to answer questions about products and services.
• Boosted customer service satisfaction ratings through consistent quality control.

• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Offered product samples to customers, generating additional sales through taste-testing.
• Greeted customers at counter to fulfill requests and answer questions.
• Prepared recipe ingredients by washing, peeling, cutting and measuring.
• Endorsed products by making recommendations and promoting specials, increasing daily sales by 14%.

Took time of it work to raise two children.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Processed orders and sent to kitchen employees for preparation.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Managed multi-line phone system and pleasantly greeted patients.
• Supported office staff and operational requirements with administrative tasks.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Completed and filed financial documentation for accounting purposes.

• Executed record filing system to improve document organization and management.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Implemented a overhaul of the scheduling system which increased productivity and minimized driving time for each appraiser.

• Served meals to residents in accordance with established schedules and dietary procedures.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Distributed food during busy peak periods to drive customer satisfaction.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
• Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
• Supervised 5 or more employees on the tray line.
• Trained new staff on all office and dietary procedures.