Nicole Autin
Chalmette
Summary
Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Hostess
Redfish Grill
New Orleans, LA
03.2025 - 06.2026
- Trained and supervised team members to enhance guest satisfaction and operational efficiency.
- Managed seating arrangements to optimize dining flow during peak hours.
- Coordinated with kitchen and service staff to ensure timely food delivery and quality standards.
- Developed strategies to improve overall guest experience through effective communication and problem resolution.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Utilized OpenTable and Toast platforms to optimize customer service and improve dining experiences.
Operations Coordinator/Supervisor
Slidell Memorial Hospital
Slidell, LA
12.2020 - 11.2024
- Assigned patients to nursing staff to optimize care delivery. Completed scheduling to ensure adequate coverage and support. Followed policies and procedures to maintain compliance. Facilitated disciplinary actions when necessary to uphold standards. Reviewed patient charts to ensure accuracy and completeness. Served as a resource nurse to support clinical staff and patients. Assisted with patient care to enhance overall patient experience. Developed and implemented agendas for monthly staff meetings.
Cardiac ICU/Emergency Room Registered Nurse
Ochsner Medical Center
New Orleans, LA
06.2016 - 12.2020
- Completed assessments and documentation in acute care setting, assessed learning needs and implemented teaching strategies for patients and families, closely communicated with physicians regarding patient’s plan of care, educated patients and families on disease processes and medications being administered
Education
Bachelors of Science - Nursing
LSUHSC School of Nursing
New Orleans, LA05.2016
Skills
- Relationship Building
- Reservations coordination
- Table assignment
- VIP handling
- Phone etiquette
- Food safety awareness
- Strategic Planning
- Time Management
- Detail-oriented
- Exceptional communication
Certification
- Advanced Cardiac Life Support (ACLS), January 2023
- Healthcare Provider Basic Life Support CPR & AED, March 2024
Timeline
Lead Hostess
Redfish Grill
03.2025 - 06.2026
Operations Coordinator/Supervisor
Slidell Memorial Hospital
12.2020 - 11.2024
Cardiac ICU/Emergency Room Registered Nurse
Ochsner Medical Center
06.2016 - 12.2020
Bachelors of Science - Nursing
LSUHSC School of Nursing