NICOLE AVELLANEDA
Revere,MA
Summary
Dedicated and enthusiastic professional with a proven track record of meeting company goals through organized, consistent practices. Highly effective at anticipating and accommodating customer needs, with a friendly and punctual approach. A reliable team player with a positive attitude, skilled in working under pressure and adapting quickly to new challenges to support team success and enhance the customer experience.
Overview
7
7
years of professional experience
Work History
Retail Services
Encore Casino
04.2019 - 10.2019
- Accurately balanced cash drawer at the beginning and end of shifts to ensure proper cash handling and accountability.
- Provided clear and courteous responses to customer inquiries regarding store policies, enhancing the overall shopping experience.
- Trained and mentored new team members on POS system usage, customer service best practices, and achieving sales objectives.
- Developed and implemented sales promotions and advertising initiatives to drive revenue growth and attract new clientele.
- Created and maintained weekly employee schedules, optimizing shift coverage based on projected customer traffic, promotional activity, and team strengths.
Cashier
Partners HealthCare
01.2019 - 03.2019
- Accurately operated cash register to process transactions including cash, checks, and credit cards.
- Assisted customers with completing purchases, locating merchandise, and enrolling in loyalty programs to enhance customer satisfaction and drive sales.
- Responded promptly to customer inquiries and requests, delivering high-quality service and ensuring a positive shopping experience.
Shift Leader
Flour Bakery & Cafe
10.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answer guest calls, for any questions or complaints.
Guest Service Representative
Chase Sapphire Lounge
03.2023 - 08.2023
- Greeted and welcomed guests with a professional and friendly demeanor, ensuring a positive first impression.
- Addressed guest inquiries, concerns, and special requests promptly to enhance overall customer satisfaction.
- Managed high-volume front desk operations, efficiently coordinating guest needs in a fast-paced environment.
- Collaborated with servers to accurately process and fulfill special customer orders.
- Received food orders from cashiers and prepared items in a timely manner to ensure coordinated, hot, and accurate meal delivery.
- Accurately documented customer orders and communicated special instructions to kitchen staff for proper execution.
- Resolved customer complaints professionally to maintain high guest satisfaction and encourage repeat business.
Patient Access Representative
Neighborhealth
10.2023 - Current
- Provide compassionate and professional service to patients in high-pressure or emotionally sensitive situations.
- Delivered empathetic communication and clear explanations of insurance benefits and coverage, enhancing the overall patient experience.
- Streamlined billing processes by verifying insurance eligibility, obtaining prior authorizations, and accurately entering claim details into the system.
- Supported clinical staff by preparing and maintaining accurate patient documentation and records in advance of scheduled appointments.
- Built patient trust and satisfaction by providing compassionate support and guidance throughout their visit.
- Verified insurance coverage and entered detailed patient information into the system to ensure accurate records.
- Processed payments via cash and credit card, maintaining precise transaction records and reconciling balances.
- Handled incoming phone calls, scheduled appointments, and organized medical records in accordance with office protocols.
- Assisted patients in identifying needs and coordinated referrals to appropriate specialists for further care.
Education
High School Diploma -
Marco Fidel Suarez
Medellin Antioquia 12.2016
Skills
- Bilingual: Fluent in Spanish and English
- Strong Customer Service Orientation with Excellent Interpersonal Skills
- Patient, Flexible, and Adaptable in Fast-Paced Environments
- Quick Learner with the Ability to Multitask Efficiently
- Proficient in Point of Sale (POS) Systems
- Experienced in Call Reception and Customer Support
- Solid Knowledge of Windows Operating Systems
Timeline
Patient Access Representative
Neighborhealth
10.2023 - Current
Guest Service Representative
Chase Sapphire Lounge
03.2023 - 08.2023
Shift Leader
Flour Bakery & Cafe
10.2021 - 10.2022
Retail Services
Encore Casino
04.2019 - 10.2019
Cashier
Partners HealthCare
01.2019 - 03.2019
High School Diploma -
Marco Fidel Suarez
Similar Profiles
Phoenix CruzPhoenix Cruz
Encore Beach Club Lifeguard at Encore CasinoEncore Beach Club Lifeguard at Encore Casino
Sandy DiazSandy Diaz
Call Center Representative at Wynn and Encore Hotel and CasinoCall Center Representative at Wynn and Encore Hotel and Casino
Evis PemaEvis Pema
A/R Senior Wholesale and City Ledger at The Wynn/Encore Hotel and CasinoA/R Senior Wholesale and City Ledger at The Wynn/Encore Hotel and Casino
Freda ZunigaFreda Zuniga
Assistant Operations Manager, Health Operations at Boston Children’s HospitalAssistant Operations Manager, Health Operations at Boston Children’s Hospital
Luis Eduardo Betancur ChavarriaLuis Eduardo Betancur Chavarria
Valet Parking Attendant at Marriot HotelValet Parking Attendant at Marriot Hotel