Service Assistant
Red Lobster
Garden Grove , CA
02.2022 - Current
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve goal in providing exceptional service.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Checked and restocked server areas and organized front counter.
- Informed servers of newly seated parties for speedy service.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Planned and executed 2-15, guest parties by organizing menus, spaces and special requests.