Nicole Ayala
New Jersey,NY
Summary
My main goal is to learn and grow in a position within a company and achieve & exceed production targets with the ability to reach higher positions.
Overview
5
5
years of professional experience
Work History
Salon Manager
Joanna Vargas Salon NY
New York , New York
2022.03 - Current
- Oversaw salon employee performance, facility cleanliness and sales.
- Increased salon's overall income by up to 32% by implementing successful sale tactics and sharing them amoungst the team.
- Successfully trained over 7 new hires on company specific polices, procedures, and compliance guidelines.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Coach associates on guest interactions to increase sales and capture guest opportunities.
- Develop team to accomplish center's business objectives through recruitment, selection, coaching, retention, and motivation.
- Represented the brand professionally and hold associates accountable to the same standard.
Front Desk Sales
Joanna Vargas Salon NY
New York , NY
2021.01 - Current
- Make and exceed personal sales targets.
- Willing and able to come in and cover any extra shifts to help out the salon to ensure production can continue.
- Taking on double shifts as needed / Able to handle the front desk alone.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Train new employees on how to open & close the salon.
- Work with other desk employees on how to sell packages with successful results.
- Receive shipments into the salon and count inventory.
- Adhere to company policy at the desk.
- Confirmed appointments, communicated with clients and updated client records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized and scheduled office meetings as well as client appointments for team of 24 professionals, effectively accommodating hectic agendas.
Studio Administrator
Hudson Dance Studio
Edgewater , NJ
2019.03 - 2021.01
- Holding team meetings between two locations.
- Creating goals with dance instructors for their clients.
- Receive and make phone calls to clients reminding about their upcoming dance lessons.
- Give out information about our studio and help bring up sales by selling our private lessons packages/memberships.
- Assist instructors in teaching a student (I have a dance background).
- Order supplies and make sure everything with the studio is up to date.
- Do accounting for all the instructors in our studio - Keep everything up to date including, scheduling, updating client’s profiles, and making sure our database is running smooth.
- Aided colleagues, managers and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Verbally interact with clients everyday giving them superb customer service and understanding skills.
- Very faced paced environment, many times where you have to think on your feet and problem solve with an immediate answer.
Customer Service Manager
Acme supermarkets
2017.03 - 2018.03
- Originally worked as a cashier my first week, but quickly got promoted to customer service manager because of my dedication to the job ability to handle client complaint and my social skills/work ethic.
- Worked in various departments all over the supermarket to help out (produce department, scanning tags, floral department) multitasking between every department to ensure sales, customer service and products are optimal.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- While working as both cashier/ customer service manager I kept our clients updated on our latest sales and promotions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Counted multiple registers and handled money on a day to day basis entering everything into our systems keeping everything up to date.
Sales Associate
B.J sports
West New York , NJ
2015.05 - 2015.10
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Memorial High School
Skills
- Increasing sales
- Organized
- Corrective Actions
- Revenue Growth
- Bi-lingual
- Strategic Planning
- Customer service
- Operational Efficiency
- Disciplinary Action
- Fast leaner
- Team leader
- Driven
- Eager to learn
- Able to take direction
- Able to give direction
- Able to train with success
Timeline
Salon Manager
Joanna Vargas Salon NY
2022.03 - Current
Front Desk Sales
Joanna Vargas Salon NY
2021.01 - Current
Studio Administrator
Hudson Dance Studio
2019.03 - 2021.01
Customer Service Manager
Acme supermarkets
2017.03 - 2018.03
Sales Associate
B.J sports
2015.05 - 2015.10
Memorial High School
Similar Profiles
Olivia MillerOlivia Miller
Sales Specialist at Joanna Vargas SalonSales Specialist at Joanna Vargas Salon
HILLARY CLARKHILLARY CLARK
Senior Esthetician at Joanna Vargas SkincareSenior Esthetician at Joanna Vargas Skincare
Isabelle WojciechowskiIsabelle Wojciechowski
Tanning Associate at Extreme Sun Capsule Tanning And Spray Tan Salon Buffalo NyTanning Associate at Extreme Sun Capsule Tanning And Spray Tan Salon Buffalo Ny