Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Ayala

Orlando,FL

Summary

Dependable, Successful server providing fast, high-quality customer service to guest in restaurant settings. Energetic and dedicated professional with over 6 years of experience in the food and beverage industry. Proven track record of delivering exceptional customer service, managing high-volume workloads, and maintaining a positive dining atmosphere. Skilled in multitasking, effective communication, and conflict resolution. Expert at menu knowledge, order accuracy, and upselling to enhance guest satisfaction. Committed to creating memorable experiences and contributing to a collaborative team environment.

Overview

6
6
years of professional experience

Work History

Server

Universal Studios
10.2018 - 07.2024
  • Cultivated warm relationships with regular guest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items to enhance sales numbers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and managed bills.

Assistant

C3 Foam
06.2020 - 05.2022
  • Welcomed and greeted clients, visitors, and contractors with professionalism and courtesy, ensuring a positive first impression of the company.
  • Answered and managed a high volume of incoming phone calls and emails, providing timely responses to inquiries and directing messages to appropriate personnel.
  • Utilized QuickBooks to create and process invoices, track payments, and maintain accurate financial records. Managed billing procedures to ensure timely and accurate client invoicing.
  • Handled various administrative tasks including data entry, scheduling appointments, and maintaining organized filing systems.
  • Coordinated with team members and management to support office needs and enhance operational efficiency.
  • Responsible on placing orders to ensure timely procurement to meet project deadlines and operational needs. coordinated with suppliers to confirm order status and delivery schedules.

Receptionist

Prancer Capital
04.2019 - 06.2020
  • Answered central telephone system and directed calls accordingly.
  • Conducted outbound calls to customers for bill collection and follow-ups, ensuring timely payments and addressing any billing inquiries.
  • Coordinated with the finance team to track and manage customer accounts, updating records and processing transactions.
  • Provided exceptional customer service by resolving issues and answering queries related to auto finance and billing procedures.

Education

Associate of Arts - Business

Valencia College
Orlando, FL

Skills

  • Bilingual - Spanish speaker
  • Customer Service
  • Cocktail Knowledge
  • High Volume Dining
  • Upbeat, Positive Team-player
  • Point of sale (POS) System operation
  • Food preparation and Safety
  • Walk for an extended period of time
  • Drinking age Verification
  • Safety and Sanitation Guidelines

Languages

Spanish
Native or Bilingual

Timeline

Assistant

C3 Foam
06.2020 - 05.2022

Receptionist

Prancer Capital
04.2019 - 06.2020

Server

Universal Studios
10.2018 - 07.2024

Associate of Arts - Business

Valencia College

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Nicole Ayala