Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Nicole Ayers

Manager of Post Office Operations
Duluth,GA

Summary

Proven track record in enhancing delivery efficiency and customer satisfaction, notably with the United States Postal Service. Expert in HIPAA compliance and route planning, coupled with exceptional communication and teamwork skills. Achieved significant improvements in operational performance and employee engagement through strategic leadership and continuous improvement initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Medical Courier

Independent Contractors
02.2024 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Properly documented all specimens received using Software.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.

Independent Contractor

Uber
01.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Manager of Post Office Operations

United States Postal Service, USPS
05.1995 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bachelor Of Arts - Communication

Ohio State University
Columbus, OH
06.1994

Diploma - College Preparatory

Willard High School
Willard, OH
06.1989

Skills

  • Attention to confidentiality
  • Route Planning
  • Handling pharmaceutical materials
  • Clean Driving Record
  • Excellent driving skills
  • HIPAA Compliance
  • Licensed driver in State
  • Delivering medical records
  • Punctuality
  • Package pickup and delivery
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Team building
  • Relationship Building
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Continuous Improvement
  • Written Communication
  • Professional Demeanor
  • Analytical Skills

Certification

  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
  • Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Training – U.S. Department of Health & Human Services.
  • Six Sigma Certification

Timeline

Medical Courier

Independent Contractors
02.2024 - Current

Independent Contractor

Uber
01.2024 - Current

Manager of Post Office Operations

United States Postal Service, USPS
05.1995 - Current

Bachelor Of Arts - Communication

Ohio State University

Diploma - College Preparatory

Willard High School

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Nicole AyersManager of Post Office Operations