Nicole Aymond

My current primary responsibility is to assist and coordinate all requests from military families with the property management team including move-outs, inquiries, and community standards enforcement. I communicate to residents their responsibilities for maintaining curb appeal and coordinate community activities. I maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. I conducts move out assessments with departing residents and assess any charge for damages.

I negotiated rates with companies and potential clients, handled upcoming reservations and managed inventory, answered inquiries, directed phone calls, and coordinated travel plans. Promoting the IHG loyalty program was a primary responsibility, as well as being the first point of contact for guests that had complaints. During these situations I relied heavily on my conflict management skills while also thinking quick on my feet to solve any problems before they turned into disputes.

I Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, and resolving customer issues and concerns.