Nicole Baca
Office Manager
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Office Manager
Total Rental Center
12.2022 - Current
- Develop and maintain successful relationships with vendors, suppliers and contractors.
- Establish QuickBooks accounting system to reflect accurate financial records.
- Maintain computer and physical filing systems.
- Maintain and process invoices, deposits, and money logs.
- Manage and respond to correspondence and inquiries from customers and vendors.
Senior Lead Customer Service Manager
Always Caring Home Care
05.2016 - 10.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Onboarded new employees with training and new hire documentation.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
Medical Device Assembler
W.L. Gore And Associates
01.2008 - 07.2008
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Verified specifications by measuring completed components.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Accomplished multiple tasks within established timeframes.
Customer Service Coordinator
Marshalls Department Store
09.2006 - 01.2008
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored front areas so that questions could be promptly addressed.
- Performed inventory control procedures to manage stock.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ05.2004
Skills
- Human Relations
- Training and Development
- Human Resources
- Customer Service Management
- Financial Tracking/QuickBooks
- Accounts Payable and Receivable
Languages
- English
Timeline
Office Manager
Total Rental Center
12.2022 - Current
Senior Lead Customer Service Manager
Always Caring Home Care
05.2016 - 10.2022
Medical Device Assembler
W.L. Gore And Associates
01.2008 - 07.2008
Customer Service Coordinator
Marshalls Department Store
09.2006 - 01.2008
High School Diploma -
Coconino High School
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