Nicole Baez
Boca Raton,United States (+1)
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Customer Care Agent
El Dorado Furniture
Miami, FL
09.2023 - Current
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Audited customer account information to identify issues and develop solutions.
Head of Operations
El Dorado Furniture
Miami, FL
12.2021 - 09.2023
- Oversaw implementation of procedures, goals and objectives within operations.
- Evaluated and reported on department metrics to upper management.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Sales Associate
El Dorado Furniture
Miami, FL
01.2021 - 12.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
Cashier
El Dorado Furniture
Miami, FL
09.2019 - 01.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Miami Dade College
Miami, FL06.2014
Skills
- Data Evaluation
- Conflict Mediation
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Customer Account Management
- Needs Assessment
- Creative Problem Solving
- Responding to Difficult Customers
- Order and Refund Processing
- De-escalation Techniques
- Proactive Self-Starter
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Care Agent
El Dorado Furniture
09.2023 - Current
Head of Operations
El Dorado Furniture
12.2021 - 09.2023
Sales Associate
El Dorado Furniture
01.2021 - 12.2021
Cashier
El Dorado Furniture
09.2019 - 01.2021
High School Diploma -
Miami Dade College
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