Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Nicole Baez Jimenez

Altamonte Springs,FL

Summary

Highly-motivated professional familiar with Agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases. Advanced skills in Azure DevOps Server.

Overview

6
6
years of professional experience

Work History

Agile Business Analyst

Banco BHD S.A.
Santo Domingo, Dominican Republic
01.2022 - Current
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Collaborated with other departments such as QA, DevOps, Product Management and IT Support teams in order to ensure successful execution of projects.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Prioritized backlog items according to market needs and customer value.
  • Participated in design reviews to ensure that proposed solutions meet functional requirements.
  • Worked closely with UX/UI designers to create intuitive user experiences for web and mobile applications.
  • Gathered feedback from stakeholders, customers, and other teams in order to refine product design.
  • Actively participated in agile ceremonies such as daily stand-ups, sprint results, sprint planning, retrospectives, demos.
  • Monitored progress against project timelines.
  • Worked with the QA team to ensure that the testing was aligned with the requirements.
  • Reported bugs effectively by providing detailed steps to reproduce them along with screenshots if required.
  • Managed bugs tracking during the User Acceptance Testing phase.
  • Conducted regression testing to validate new features against existing ones after bug fixes or product changes.
  • Tested functionality on UAT performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Participated on production product deployments.
  • Identified opportunities for process improvements to maximize efficiency and effectiveness of digital product operations.

Shipping Lines Clerk

Despachos Portuarios Hispaniola S.A.S
Santo Domingo, Dominican Republic
10.2021 - 01.2022
  • Prepared deposits according to established procedures.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times..

Administrative Assistant

MAPFRE Salud ARS, S.A.
Santo Domingo, Dominican Republic
01.2020 - 10.2021
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Inventoried and ordered supplies for office.

Health Insurance Clerk

MAPFRE Salud Ars, S.A.
Santo Domingo, Dominican Republic
06.2018 - 01.2021
  • Verified customers information and collected necessary documents to complete enrollment process.
  • Registered new customers, checked for accuracy of demographic information, updated existing records.
  • Scanned documents into electronic health record system (Salesforce) according to established procedures.
  • Updated customer information in the database system.
  • Handled requests for policy adjustments, cancellations or reinstatements.

Education

Bachelor of Finance -

Universidad APEC
Santo Domingo, Dominican Republic
10-2021

High School Diploma -

Colegio La Milagrosa
Santo Domingo Este, Dominican Republic
01-2015

Skills

  • Scrum Framework
  • Problem Identification
  • Sprint Planning
  • Design thinking
  • Cross-Functional Teamwork
  • Acceptance criteria
  • Business process improvement

Languages

Spanish
Native/ Bilingual
English
Professional

Accomplishments

  • Big Room Planning Q4: Revelation of your team's quarter, 2022 - Banco BHD, S.A.
  • Big Room Planning Q2: Revelation of your team's quarter, 2023 - Banco BHD, S.A.

Timeline

Agile Business Analyst

Banco BHD S.A.
01.2022 - Current

Shipping Lines Clerk

Despachos Portuarios Hispaniola S.A.S
10.2021 - 01.2022

Administrative Assistant

MAPFRE Salud ARS, S.A.
01.2020 - 10.2021

Health Insurance Clerk

MAPFRE Salud Ars, S.A.
06.2018 - 01.2021

Bachelor of Finance -

Universidad APEC

High School Diploma -

Colegio La Milagrosa

Similar Profiles

CREATE PROFILE
Nicole Baez Jimenez