Nicole Bagnull
Wilmington, DE,DE
Summary
Dedicated and compassionate nurse with over thirteen years of healthcare experience in a variety of medical settings, including homecare, long term care, and rehabilitation centers. Currently a Virtual Clinical Educator dedicated to providing support and education to patients. I am highly motivated and deeply passionate about education, advocacy, and empowerment to improve the lives of my patients. Adept in working as a collaborative team member to ensure that patients receive the highest level of care possible.
Overview
25
25
years of professional experience
Work History
Virtual Clinical Educator
Inizio Engage - Janssen Project
04.2022 - Current
- Provide in-bound or outbound non-promotional and promotional disease state related educational support to identified customers as directed by the client company
- Provide therapy and or medical device product education including injection support
- Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
- Conducted outbound medication adherence support to patients and or caregivers.
- Collected demographic data and disposition for product, sample, reimbursement services and literature fulfillment.
- Maintained excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
- Used approved materials provided by Ashfield or by the client, without changing, copying, or distributing the materials
- Developed and strengthened relationships with key customers
- Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails and time reporting
- Maintained all company equipment and materials in accordance with company instructions
- Complied with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
- Performed other duties as requested.
Virtual Clinical Educator
Inizio Engage - Astra Zeneca Project
07.2021 - 04.2022
- Provided in-bound or outbound non-promotional and promotional disease state related educational support to identified customers as directed by the client company
- Provide therapy and or medical device product education including injection support
- Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
- Conducted outbound medication adherence support to patients and or caregivers
- Collected demographic data and disposition for product, sample, reimbursement services and literature fulfillment
- Maintained excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
- Used approved materials provided by Ashfield or by the client, without changing, copying, or distributing the materials
- Developed and strengthened relationships with key customers
- Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails, and time reporting
- Maintained all company equipment and materials in accordance with company instructions
- Complied with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
Licensed Healthcare Team Leader
Ashfield Healthcare - Boehringer Ingelheim Project
04.2016 - 07.2021
- Provide in-bound or outbound non-promotional and promotional disease state related educational support to identified customers as directed by the client company
- Provide therapy and or medical device product education including injection support
- Present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
- Conducted outbound medication adherence support to patients and or caregivers.
- Collected demographic data and disposition for product, sample, reimbursement services and literature fulfillment.
- Boosted employee retention through engaging professional development opportunities focused on skill enhancement and career growth.
- Maintained excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable.
- Used approved materials provided by Ashfield or by the client, without changing, copying, or distributing the materials
- Developed and strengthened relationships with key customers
- Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails and time reporting
- Maintained all company equipment and materials in accordance with company instructions
- Complied with all Ashfield Policies and Procedures, along with all Client Policies and Procedures as required.
- Performed other duties as requested.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Home Health Registered Nurse
Maxim Healthcare Services, Inc
11.2013 - 12.2015
- Assessed patient conditions regularly, promptly reporting changes in status to healthcare providers for timely intervention.
- Educated patients and families on disease management, prevention strategies, and self-care techniques.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Coordinated with physicians, therapists, social workers, and other healthcare professionals to ensure seamless continuity of care for patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed strong rapport with patients and families, fostering trust and open communication during the care process.
- Trained, guided, supported and supervised home health aide care providers.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
- Maintained accurate documentation of patient progress, treatments administered, and other pertinent information for thorough recordkeeping.
- Improved patient quality of life by delivering compassionate and empathetic support during home visits.
- Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
- Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
- Informed physicians of any changes to patients' health or concerns observed during home visits.
- Administered medication safely and accurately, ensuring proper dosage and adherence to physician orders.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Coordinated with other healthcare team members to support patient needs.
- Assisted patients with activities of daily living to promote independence.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Administered medications and treatments as prescribed by physicians.
Licensed Practical Nurse
Manor Care
11.2013 - 10.2015
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Assessed, planned, and implemented resident care
- Managed hospice care, medication administration, oxygen therapy, CPAP, nebulizer, PEG tube care, and ostomy care for up to 44 patients per shift.
- Supervised and monitored patient care provided by unlicensed staff
- Partnered with doctors and nurses to develop and execute effective patient care
- Worked as a part of a team to ensure proper care of body mechanics and safety of patients
- Assisted patients with multiple chronic diagnoses including congestive heart failure, chronic obstructive disease, and diabetes.
- Assisted patients’ daily function and performed direct patient care
- Assisted with admissions, appointments, transfers, and discharges
- Monitored, tracked, and conveyed important information to healthcare staff to help optimize treatment planning and delivery of care
Registered Nurse Supervisor
Senior Living Communities - Lakes at Litchfield
06.2014 - 09.2015
- Provided pain management, palliative care, medication administration, PICC line maintenance, wound care, IV therapy, oxygen therapy, CPAP, nebulizer, PEG tube care, ostomy care, and blood draws for labs
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Mentored junior nurses in clinical decision-making skills, fostering their professional growth and development.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Acted as community wellness nurse within continuing care community by providing in home visits to independent living patients who required additional support.
Licenced Practical Nurse
Senior Living Communities - Brightwater
06.2014 - 09.2015
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Provided pain management, palliative care, medication administration, wound care, oxygen therapy, CPAP, nebulizer, PEG tube care, and ostomy care
- Assisted patients with activities of daily living
Resident Caregiver
Somerford Place
02.2006 - 07.2009
- Coordinated transportation arrangements for off-site appointments or outings, ensuring accessibility accommodations were met for all participants involved in the trip planning process.
- Liaised with external healthcare providers during resident appointments, advocating for optimal patient outcomes through clear communication of resident needs and preferences.
- Supported new caregivers in their training process by sharing knowledge and providing guidance when needed.
- Organized recreational activities for residents to promote social engagement and mental stimulation.
- Provided direct and personal care to residents with Alzheimer’s/Dementia
- Assisted residents with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted residents with personal hygiene, including bathing, grooming, and dressing
- Supported residents with medication; taking medication, opening containers, opening prepackaged medication, reading medication labels for residents, observing residents taking medication, checking the self- administered dosage against the label of the container, and reassuring residents they have obtained and are taking the dosage and prescribed.
- Repositioning residents in bed and escorting them around the community
- Toileting, incontinent care
- Take vital signs, such as blood pressure, heart rate and pulse
- Observed and reported on residents’ health, escalating any problems efficiently and effectively
- Detail daily reports to Nurse, or designated charge person, at end of shift
- Provided emotional support and serve as a source of comfort for residents and their loved ones
- Recognize abnormal changes in body function and report to supervisor
Personal Assistant to the Office Manager
Shelsby and Leoni Law
05.2006 - 11.2008
- Facilitated smooth transitions between daily tasks by preparing necessary materials ahead of time.
- Provided excellent problem-solving skills when facing unforeseen challenges or obstacles in completing assigned tasks.
- Reduced expenditure on office supplies through effective inventory management and cost-saving initiatives.
- Maintained an organized filing system, ensuring easy access to important documents and efficient record-keeping practices within the office.
- Contributed to a positive team culture by proactively assisting colleagues when needed, promoting collaboration within the office setting.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
Team Member
Arby's Roast Beef
06.2000 - 08.2004
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Assisted with preparing salads and cold food items.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
Education
Associate of Science - Nursing
Horry-Georgetown Technical College
Conway, SC05-2014
Some College (No Degree) - Licensed Practical Nursing
Salem County Community College
Salem, NJ05-2009
High School Diploma -
Cab Calloway School of The Arts
Wilmington06-2004
Skills
- Ethics and professionalism
- Interprofessional collaboration
- Clinical expertise
- Quality improvement
- Clinical supervision
- Patient care
- Patient safety
- Assessment skills
- Quality assurance
- Progress monitoring
- Patient care oversight
- Completing physical assessments
- Direct patient care
- Medication administration
- Wound management
- Emergency care
- Licensed RN
- Care plan implementation
- Diabetes management
- Disease prevention
- Home health care
- Community health
- Nursing assessments
- Medication reconciliation
- End-of-life care
- Inpatient care
- Patient advocacy
- Discharge planning
- Outpatient care
- IV therapy management
- Patient assessment and care
- Discharge coordination
- Electronic health records management
- Direct nursing care
- Charting medication administration
- Workflow and patient management
- Policy and procedure compliance
Accomplishments
Awarded the STARS award in 2021 for Expertise by Ashfield Healthcare
Timeline
Virtual Clinical Educator
Inizio Engage - Janssen Project
04.2022 - Current
Virtual Clinical Educator
Inizio Engage - Astra Zeneca Project
07.2021 - 04.2022
Licensed Healthcare Team Leader
Ashfield Healthcare - Boehringer Ingelheim Project
04.2016 - 07.2021
Registered Nurse Supervisor
Senior Living Communities - Lakes at Litchfield
06.2014 - 09.2015
Licenced Practical Nurse
Senior Living Communities - Brightwater
06.2014 - 09.2015
Home Health Registered Nurse
Maxim Healthcare Services, Inc
11.2013 - 12.2015
Licensed Practical Nurse
Manor Care
11.2013 - 10.2015
Personal Assistant to the Office Manager
Shelsby and Leoni Law
05.2006 - 11.2008
Resident Caregiver
Somerford Place
02.2006 - 07.2009
Team Member
Arby's Roast Beef
06.2000 - 08.2004
Associate of Science - Nursing
Horry-Georgetown Technical College
Some College (No Degree) - Licensed Practical Nursing
Salem County Community College
High School Diploma -
Cab Calloway School of The Arts
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