Summary
Overview
Work History
Education
Skills
References
Languages
Work Availability
Timeline

NICOLE BAILEY

Los Angeles,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Diligent and personable customer service representative with over 17 years’ experience, seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

17
17
years of professional experience

Work History

CNA

Fountain Nursing
12.2022 - Current
  • Work in various acute and private home settings
  • Responsibilities include monitoring vital signs, managing diverse medical procedures, and promptly reporting any changes to registered nurses
  • I prioritize patient comfort and satisfaction through attentive care, assistance with activities of daily living, maintaining a hygienic and organized environment.

Site Lead

Curative Inc
11.2021 - 11.2022
  • Set up and prepared the testing site, checking people in for an appointment and directing walk-ins, tracking, and reporting key data points, participated in training/retraining and continuing education programs as necessary, complied with all designated and safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents, understand and comply with applicable federal, state and local laws and company policies, adhered to quality assurance procedures, maintained all HIPAA standards, performed other related duties as necessary.
  • Resolved issues between employees and customers using company policies.
  • Maintained records and logs of work performed and materials and equipment used.
  • Initiated onsite safety program and properly trained team members to decrease injuries.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Developed work schedules for team members to maximize shift coverage.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Resolved issues among team members to keep employees on task.
  • Worked with personnel and managers to meet strict timelines.
  • Assisted managers in interviewing and selecting new workers.
  • Implemented best practices and safe operating procedures.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Enhanced communication between construction management and personnel to facilitate smooth project completion.
  • Trained new team members on site policies and procedures.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Troubleshot issues to keep machinery and tools operational.
  • Identified and eliminated safety risks through additional training.
  • Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
  • Provided onsite training to help develop employee skills.

CNA

Olympia Medical Center
01.2017 - 01.2019
  • Responsible for taking vitals, recorded, and reported changes to RN, performed incontinent care, colostomy and foley care, bathing, feeding assistants
  • Placed and took care of six-lead heart monitor and performed glucose checks.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

ER Technician

Children’s Hospital Sunset
01.2017 - 01.2019
  • Proficient with the operation of the emergency room, participated in codes
  • Assisted in triage, assisted doctors and RN’s, managed communications at nurses’ station
  • Performed minor treatment under direction of doctor, taught patients how to use equipment i.e, crutches, canes
  • Performed administrative and clerical duties, such as preparing and maintaining patient records, scheduling appointments, and answering telephones.
  • Quickly responded to codes and cardiac monitor alarms.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.

CNA

ST. John’s Health Center
11.2007 - 11.2015
  • Treated and monitored adult patients on a telemetry and sub-acute floor
  • Documented patient behaviors and any changes in symptoms, ensured call lights and telephone were answered in a timely manner, prepared patients for radiologic examinations and procedures, conducted dressing changes, including gauzes and bandages as specified
  • Collected specimens and furnished them to the lab.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Documented patient information and care activities in electronic health record.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Education

Difai City College

Skills

  • Conflict Resolution
  • Empathy and Patience
  • Problem-Solving Skills
  • Communication
  • Adaptability
  • Supporting Personal Needs
  • Chronic Disease Management
  • Medical Records Management
  • Medication Assistance
  • Companionship and Emotional Support
  • Family Support and Assistance
  • Case Management
  • EMR Systems
  • Charting Expertise
  • Quality Assurance Controls
  • Medications Familiarity
  • Admitting Support
  • Patient Relationship-Building
  • Intake Recording
  • EHR Management
  • Medical Office Administration
  • Medical Terminology Knowledge
  • Quality Patient Care
  • Intercultural Competence
  • Patient Safety Management
  • Collecting Specimens
  • Biological Specimen Handling
  • Infection Control Procedures
  • Interpersonal Communication
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Written Communication
  • Teambuilding
  • Excellent Communication
  • Good Telephone Etiquette
  • Cultural Awareness
  • MS Office
  • Clerical Support
  • Teamwork and Collaboration

References

Available upon request.

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CNA - Fountain Nursing
12.2022 - Current
Site Lead - Curative Inc
11.2021 - 11.2022
CNA - Olympia Medical Center
01.2017 - 01.2019
ER Technician - Children’s Hospital Sunset
01.2017 - 01.2019
CNA - ST. John’s Health Center
11.2007 - 11.2015
Difai City College - ,
NICOLE BAILEY