NICOLE BAILEY
Wauwatosa,WI
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
18
18
years of professional experience
Work History
Receptionist/Title Clerk
01.2021 - 08.2023
- Answer all incoming telephone calls and transfer to the correct department
- Filing and processing incoming trade vehicles
- Stock in new arrivals
- Help sales personnel with test driving
- Process all titles
- Have all money deposits ready for pick up.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Office Manager
WFA Staffing/Amera Gear
06.2018 - 08.2021
- Assist Owner with various projects, filing, answering telephones, visiting business partners to ensure and maintain quality customer care
- Communicate with factories to ensure correct and proper packaging for production approval
- Create and maintain data spreadsheets daily
- Record all days that other employees are taking off
- Process time cards and perform payroll duties
- Calculate their earnings, hours worked and either paid time off or leave of absence
- Keep employees’ files up to date
- Prepare time off schedules for all employees
- Including but not limited to paid vacation and sick leave
- Hire and terminate employment for those who were showing poor performance
- Order office supplies
- Daily contact for all orders from other business partners
- Complete daily Microsoft spreadsheets for when clients would take off, also including but not limited to inventory spreadsheets as well
- I performed accounts receivable and accounts payable
- Worked with Quick Books and Sage for employees hours and our financing.
Administrative Assistant / Data Entry Clerk
QPS EMPLOYMENT GROUP
01.2011 - 01.2018
- Assist management with various projects, filing, answering telephones, visiting business partners to ensure and maintain quality customer care
- Communicate with factories to ensure correct and proper packaging for production approval
- Create and maintain data spreadsheets daily.
Quality Assurance Specialist
JP MORGAN CHASE
04.2007 - 07.2011
- Verify that the customer qualifies for a home loan modification
- Review and correct underwriters work, as I had the final approval or denial
- Top producer with an 100% accuracy rating
- Team leader and improved production by creating training templates.
Mortgage Loan Officer
VISTA MORTGAGE
06.2005 - 06.2007
- Originated loans, maintained solid customer portfolios, processed all files
- Trained loan officers to build their sales skills and selling ability
- Strong mortgage knowledge
- Developed and implemented new marketing ideas.
Education
Skills
- Customer Service
- Management
- Quality Assurance
- Administrative Assistant
- Typing
- Team Building
- Data Entry
- Process Improvement
- Sales
- Telephone Skills
- Cashier
- Billing
- Clerical Support
- Office Management
- Administrative Support
Timeline
Receptionist/Title Clerk
01.2021 - 08.2023
Office Manager
WFA Staffing/Amera Gear
06.2018 - 08.2021
Administrative Assistant / Data Entry Clerk
QPS EMPLOYMENT GROUP
01.2011 - 01.2018
Quality Assurance Specialist
JP MORGAN CHASE
04.2007 - 07.2011
Mortgage Loan Officer
VISTA MORTGAGE
06.2005 - 06.2007
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