Nicole Bailey
Booneville,MS
Summary
Results-driven General Manager with a proven track record in operational management, team leadership, and customer satisfaction. Expertise in budget control and efficiency improvement ensures seamless operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Zaxby's Chicken Fingers & Buffalo Wings
Corinth, MS
10.2020 - 06.2024
- Managed daily operations to ensure efficient workflow and uninterrupted service.
- Developed operational procedures that enhanced efficiency and maintained food safety standards.
- Led team training sessions, improving employee performance and customer service skills.
- Monitored financial performance while controlling budget expenditures effectively.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Implemented marketing strategies that increased brand visibility and attracted new customers.
- Coordinated staff scheduling to ensure optimal coverage during peak hours.
Store Manager
Chevron
Booneville, MS
11.2018 - 05.2020
- Supervised daily store operations and ensured compliance with safety standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained and mentored team members on customer service best practices.
- Implemented promotional displays to enhance product visibility and attract customers.
- Monitored financial transactions to ensure accurate cash handling procedures.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Manager
AAFES Exchange
Fort Hood, Texas
01.2011 - 10.2018
- Worked at various restaurants on military bases in Fort Drum, NY, and Fort Hood, Texas.
- Oversaw daily operations and managed team schedules for optimal performance.
- Coordinated inventory management and ensured stock availability for customers.
- Developed standard operating procedures to enhance operational efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Diploma - Medical Administrative Assistant
Allied American University
Watertown, NY05-2012
Skills
- Operational management
- Financial oversight
- Inventory control
- Staff development
- Marketing planning
- Customer relationship management
Certification
ServeSafe
Timeline
General Manager
Zaxby's Chicken Fingers & Buffalo Wings
10.2020 - 06.2024
Store Manager
Chevron
11.2018 - 05.2020
Manager
AAFES Exchange
01.2011 - 10.2018
Diploma - Medical Administrative Assistant
Allied American University